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Expectations

Vendasta Services delivers managed work across listings, reputation, social, websites, digital ads, and AI employee setup and optimization. This section explains what to expect after you order: confirmation and timelines, pre-launch and post-launch calls, project tracking in Business App, and where to find fulfillment forms so you can prepare and share details with your team and clients.

Overview​

Service expectations are the timelines, steps, and deliverables you can expect once an order is placed. They include:

  • Order confirmation – Within 48 hours, contacts on the order form receive an email with an order reference and what’s needed for fulfillment. For services with a pre-launch call, that’s included too.
  • Pre-launch call – Included on many services (Reputation, Social, Websites, Digital Ads), though it varies by individual product within those lines. The call sets expectations, completes connections and authorizations in Business App, and works through a content questionnaire. Check the product's own guide to confirm.
  • Post-launch call – For Specialty Ad Campaign only; after ads are ready to launch, a call to discuss performance, optimizations, and strategy.
  • Project tracking – You track all services from Partner Center → Fulfillment → Projects. Your customers see the same tracker in their own Business App under Projects, with tasks, expected completion dates, and notes.
  • Launch timelines – Business days to launch after assets are received vary by service (e.g. 1–2 for Reputation, 5 for Social, 5–10 for Websites, 1–10 for Digital Ads). Listings may take longer for complex claims.

Requirements differ by product: some need Business App connections, external credentials, or Digital Agency access. The expectations by service table and definitions cover each one.

What's Included​

FAQ​

When will I get order confirmation?

All contacts included on the order form receive an order confirmation email within 48 hours for any Vendasta Services order. The email includes an order reference number, what’s needed for fulfillment, and for services with a pre-launch call, details about that call. See Expectations by service.

Which services include a pre-launch call?

Reputation, Social, Websites, and Digital Ads commonly include one; Listings does not. It varies by individual product within those lines, so check the product's own guide to confirm. The call covers welcome and expectations, connections and account authorizations in Business App, and a content questionnaire. See Expectations by service.

Where do I see project status and timelines?

Go to Partner Center → Fulfillment → Projects. Your customers see the same tracker in their own Business App under Projects, with tasks, expected completion dates, and notes. See Expectations by service.

Where can I find fulfillment forms?

In Marketplace → Discover Products, open the product page and use the Required Forms section on the right. See Where to find resources, expectations, and forms.