My plan
To view your Vendasta plan, go to Administration → My account → My plan in Partner Center. To cancel a Starter plan, submit the cancellation form at least 48 hours before renewal; to cancel a contracted plan, contact your account manager or email support@vendasta.com. This page also covers trial subscriptions and how ending your own subscription differs from canceling a client's product or deleting a client account.
How do I view my Vendasta plan details?
Go to Partner Center → Administration → My account → My plan to see your current plan, its price, and your next billing date. From this page you can click Compare plans to see other plans, or Talk to an expert to discuss your plan with Vendasta.
How does it work? Access this page from Partner Center → Administration → My account → My plan.
What happens when my Vendasta trial ends?
Partners may receive a trial subscription from a Vendasta representative, providing limited-time access to higher-tier features.
- The trial can be canceled at any time prior to the expiry date set by your Vendasta representative. At the time of cancellation, the Sales representative will confirm which Admin to leave on the account and remove all other admins.
- If a contract is signed while the partner is still on a trial, the trial will be canceled first before the contract is processed.
- If the trial expires and the partner does not sign a contract, access reverts to the standard Free tier.
For questions about your trial, contact your assigned Client Success team in the bottom left corner of Partner Center.
How do I cancel my Vendasta subscription?
There is no cancel or downgrade button in My plan or My billing. How you end your Vendasta subscription depends on your plan.
Starter plans
If you're on a Starter plan, cancel your subscription by filling out this form.
Cancellations must be submitted 48 hours prior to renewal to avoid additional subscription charges and are processed within 2 business days.
Important notes after cancellation:
- Accounts with paid apps and services continue to renew and can still be used until canceled.
- Standard products in excess of one become billable upon renewal.
- Accounts with active billing automations continue to bill and collect unless you toggle them off.
- Additional team member seats continue to bill unless you delete them from Partner Center.
Contracted plans
To cancel or downgrade a contracted subscription, contact your account manager or email support@vendasta.com.
You continue to be charged for active products and subscriptions for the committed length of your contract terms. Refer to the Terms of Service and deactivate products to avoid unnecessary charges.
If you have questions about your plan or need to make changes to your subscription, contact our support team.
Ending your subscription, canceling a client's product, or deleting a client account
Ending your own Vendasta subscription, canceling a product or subscription for one of your clients, and deleting a client account are separate actions in separate places. Use the table to find the one you need.
| What you want to do | Where to do it | What it affects |
|---|---|---|
| End your own Vendasta subscription | Starter plans: the cancellation form. Contracted plans: your account manager or support@vendasta.com | Your plan with Vendasta |
| Cancel a client's product | Accounts → Manage Accounts → open the account → Overview → Products card → the product's ⋮ menu → Cancel product | That product and its add-ons, for that account |
| Cancel a client's subscription | Open the account → Subscriptions tab → the subscription's ⋮ menu → Cancel subscription | That subscription, for that account |
| Delete a client account | Open the account → More menu in the account header → Delete account | The whole client account and its data |
- For the product cancellation steps and timing options, see Cancel products.
- For what account deletion removes, see Delete accounts.
Your clients can also request closure of their own account in Business App from Administration → Delete Account.
Can I close my whole partner account?
You can't close or delete your whole partner (agency) account yourself; there is no option for it in Partner Center. To ask about closing your partner account, email support@vendasta.com.
Frequently asked questions
Where is the cancellation form for my Vendasta plan?
If you're on a Starter plan, cancel with this cancellation form. Submit it at least 48 hours before renewal; cancellations are processed within 2 business days.
How do I cancel a contracted Vendasta plan?
Contact your account manager or email support@vendasta.com. You're charged for active products and subscriptions for the committed length of your contract.
Do my clients' products and billing stop when I cancel my plan?
No. Paid apps and services keep renewing until you cancel them, and active billing automations keep billing unless you turn them off. Additional team member seats also keep billing until you delete them.
What happens if my trial expires without a contract?
Your access reverts to the standard Free tier.
Where can I compare Vendasta plans?
Click Compare plans in Administration → My account → My plan to see details about other plans.
What is the difference between the Free plan and Starter?
The Free plan gives limited platform access for exploring and reselling, but wholesale costs and available products can be more restricted. Starter is the entry paid partner plan: it is co-branded (not full white-label), billed month to month, and keeps Marketplace, CRM, and AI access that Free may limit. Voice receptionist is not included as part of the partner platform on Starter. Check Administration → My account → My plan for the current offer and pricing on your account.
Is canceling my Vendasta plan the same as canceling a client's product?
No. Canceling your plan ends your own subscription with Vendasta. Canceling a client's product stops that product for one client account, from Cancel product on the account's Products card. See Ending your subscription, canceling a client's product, or deleting a client account.
Can I delete my partner account?
No, not yourself. There is no option to close or delete your whole partner account in Partner Center. Email support@vendasta.com to ask about closing it.