Conversations
What is Conversations in Multi-Location?
For partners using Conversations AI Pro to manage communication across multiple locations, the Multi-Location Conversations feature offers a streamlined solution. Multi-Location Conversations aggregates all conversations from various accounts into a single Conversations. This enables teams to efficiently handle customer communication via Google Business Messages, Facebook, Instagram, SMS, and Web Chat conversations, all within one centralized platform.
Key features
Easy setup: You can opt-in to Multi-Location Conversations by clicking the Start using multi-location conversations button. This action pulls past and future conversations from all accounts within the group into a single, easy-to-access Conversations.
Cross-channel messaging: Multi-Location Conversations supports communication across all available channels, including Web Chat (Pro), Email, Lead Capture Forms, SMS (Pro), Google Business Messages, Facebook, and Instagram.
Closing and opening conversations: Conversations can be "closed" within Multi-Location Conversations, reflecting the status across single-location accounts as well.
Mobile-friendly: Multi-Location Conversations is designed to be mobile-friendly, allowing you to stay connected and respond to messages on the go.
For teams managing communications across multiple locations, we recommend bookmarking the Multi-Location Conversations and keeping it open throughout the day to ensure prompt responses to incoming messages.
Setting up AI-assisted web chat for franchise websites
For franchises with multiple locations, each with its team managing leads, installing a unique web chat widget on each location's website ensures separate lead and contact databases for each location. Alternatively, franchises with a centralized team can designate a single-location account as the "HQ" and install the Conversations web chat widget from that account to manage leads centrally.
How to use Multi-Location Conversations
- Navigate to the desired multi-location group.
- Click
Conversations. This is where you will be able to access a unified view of all conversations from all accounts within the group. - Select
Start using multi-location conversationsto get started.
Frequently asked questions
How long does it take for all conversations to load after clicking "Start using multi-location conversations"?
The loading time varies depending on the number of accounts and conversations being aggregated. It can take a few seconds to a few minutes. There is no notification for completion, so checking back after a few minutes is recommended.