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AI-assisted Web Chat Widget Overview (Conversations AI)

The AI-assisted Web Chat Widget is a conversational service tool in Conversations AI (included in all editions: Standard, Pro, and Premium) that helps your clients provide timely customer service. It allows your clients to be available to their customers beyond business hours with AI assistance.

tip

Have a brand or franchise with one website covering many locations? See the multi-location web chat widget, which lets visitors choose a location and chat with that location's own AI Chat Receptionist.

Features of the web chat widget​

24/7 availability with AI​

  • Answers customer questions outside of business hours
  • Uses AI to understand and respond to queries
  • Handles frequently asked questions effectively

Team integration​

  • Notifies team members of new chats
  • Allows team members to join conversations
  • Provides smooth handover from AI to human agents

Customer engagement​

  • Initiates conversations with welcome messages
  • Collects customer information for better service
  • Supports multimedia messaging (images, attachments)

Benefits for your clients​

  • Enhanced customer experience: Provides immediate responses to your clients' customer inquiries
  • Increased efficiency: Handles routine queries automatically
  • Extended service hours: Offers support outside business hours
  • Improved lead generation: Captures visitor information
  • Team collaboration: Allows multiple team members to assist customers

Getting started​

To start using the AI-assisted Web Chat Widget for a client:

  1. Ensure the client has a Conversations AI subscription (Standard, Pro, or Premium)
  2. Install the Web Chat Widget on the client's website
  3. Configure the AI assistant with frequently asked questions
  4. Set up team notifications for real-time alerts
  5. Customize the appearance to match the client's brand

For more details on installation and configuration, please see our dedicated guides in this section.