Customer Voice FAQs
Need an answer to a specific question? The FAQ section has you covered.
- When do SMS credits reset?
- What is the character limit for Customer Voice SMS message?
- Can I customize buttons in Customer Voice?
- Does Inbox in Business App and Customer Voice Pro use the same phone number?
- Is it possible to display Customer Voice Mobile Kiosk URL in Canadian French?
- Can I hide the business address showing at the bottom of Customer Voice review request email?
- Why is my custom template failing?
- Can I edit or change the phone number used for SMS in Customer Voice?
- Why is the first name not displayed in review request via SMS?
- Can the link in the SMS template be changed to a custom one
- Why do customers get sent directly to Google, or any 3rd party review site, to leave a review through Customer Voice?
- How to Create a Custom Email Review Request Template
- How do I send SMS Review Request?
- Send review requests to multiple customers at once?
- Customer Voice: What sources can I request reviews on?
- How to send emails from a custom domain
- How do I activate SMS add-on for Customer Voice?
- How do I edit the Review Request Email Template?
- My Preferred Sources: How can I change the three suggested review sites?
- Once a review is submitted, where does it go?
- Review Generation Widget: How can I use this on my own website?
- Customer Voice: Upload multiple customers at once?
- How do I embed a Review Widget in WordPress?