FAQs

• Are client account owners allowed to remove stored Credit Card on file?
• Can I change an invoice status after it is marked "paid"?
• Can I change Due Date on Recurring Invoice
• Can I delete an invoice?
• Can I set up multiple recurring invoice templates on the same account?
• Can invoices and receipts from Vendasta be sent to multiple users?
• How do I mark an invoice as "paid" if it has not been paid through Vendasta Payments?
• How do I request a refund for my client?
• How do I stop a recurring invoice template from generating new invoices?
• Invoice Status Notes FAQ
• Is the client payment transaction fee calculated before or after tax?
• Payment Links FAQ
• Recurring Invoice Templates: What Does the 'Active' Toggle do?
• What are the options for collecting payment from a recurring invoice?
• What is a recurring invoice template?
• What is the difference between a recurring invoice template and an invoice?
• Where are Recurring Invoices stored?
• Where can I find the transaction fee charged on customer payment?
• Where do I find the invoices generated by a recurring invoice?
• Where do I find the recurring invoice templates on an account?
• Which products can I add to a recurring invoice?
• Why does my package/product have an unexpected price when I add it to an invoice?
• Why is the invoice showing past due, when it is not yet the due date?
• Why isn’t my package appearing when I try to add it to an invoice?
• Will I be notified when an invoice is sent to my customer?