Note: As of February 21st, 2025, Customer Voice has become a legacy Vendasta product. Start using Reputation Management Premium to automatically collect reviews and NPS via email and SMS.
SMS credits reset on the 1st of each month, as they are tied to our third-party SMS system's renewal; not the date of the add-on renewal.
For example, if you activate 100 SMS credits on April 16th, your balance of SMS credits used will reset to 0/100 on May 1st. This applies to each SMS add-on, regardless of the region.