Note: As of February 21st, 2025, Customer Voice has become a legacy Vendasta product. Start using Reputation Management Premium to automatically collect reviews and NPS via email and SMS.
To change the link in the SMS template to a custom one:
- Launch the Customer Voice product > go to Templates > select SMS Template
- Change the template type to "custom site" and insert the custom link here.
- For example, you can insert a link to a Google Form to collect customer feedback.
Please note:
- Custom links will be shortened for SMS
- Clicks on custom links are not tracked