Can the link in the SMS template be changed to a custom one?

Note: As of February 21st, 2025, Customer Voice has become a legacy Vendasta product. Start using Reputation Management Premium to automatically collect reviews and NPS via email and SMS.

To change the link in the SMS template to a custom one:

1. Launch the Customer Voice product > go to Templates > select SMS Template
2. Change the template type to "custom site" and insert the custom link here.

• For example, you can insert a link to a Google Form to collect customer feedback.