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Can the link in the SMS template be changed to a custom one
To change the link in the SMS template to a custom one:
- Launch the Customer Voice product > go to Templates > select SMS Template
- Change the template type to "custom site" and insert the custom link here.
- For example, you can insert a link to a Google Form to collect customer feedback.
- Custom link will be shortened for SMS
- Clicks on custom links are not tracked
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