Yes. Checking the following areas on the platform will provide a better understanding of what may have occurred.
- Check if there is any active automation that may auto-activate products in Partner Center > Automations > My automations.
- Check the product settings under Marketplace > Products to see if automatic activation is turned on or off.
- Check the Acquisition Widget under the Marketing tab to see if product activation is enabled.
- For Orders created, the Order details will show if it was a 'manual automation' or not under Tags.
-
- When it shows 'product manual automation' it means the products were manually activated.
- The Activation History on the account will display the email address of who activated the product.
Verifying all these 4 steps will provide a full picture and help you address the Partner's concerns better.