Can products get automatically activated?

Yes. Checking the following areas on the platform will provide a better understanding of what may have occurred.

  1. Check if there is any active automation that may auto-activate products in Partner Center >Automations > My automation
  1. Check the product settings under Marketplace > Products to see if automatic activation is turned on or off.
  2.  Check the acquisition widget under the Marketing tab to see if product activation is enabled.
  3.  For Orders created, the Order details will show if it was a ''manual automation'' or not under Tags.
    • When it shows ''product manual automation'' it means the products were manually activated.​
    • The Activation History on the account will display the email address of who activated the product.

Verifying all these 4 steps will provide a full picture and help you address the Partner's concerns better.

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