Troubleshooting emails sent to spam - how to get email headers

Have more questions? Submit a request

There are instances when the domain SPF, DMARC, and DKIM records are verified globally but a few emails that go out from the platform still land in the spam folder rather than the inbox.

In cases like this, to troubleshoot further, we may ask for a screenshot of the email received in spam as well as
the email headers.

You can refer to this link below to get the email headers about which email services the Partner/client is using. The email headers will help the email team troubleshoot further on the issue.

https://mxtoolbox.com/public/content/emailheaders/
https://www.ionos.com/help/email/general-topics/what-are-email-headers-and-how-can-i-view-them/

 

NOTE: Partners can save the email headers in a notepad/word file and share the same by email to the Support team.

Articles in this section

Was this article helpful?
0 out of 0 found this helpful
Share