Cannot Start Campaigns Until a Mailing Address is Provided

An email campaign will fail to be sent if the mailing address is set to NONE. A few known errors you may encounter are: "Cannot start campaigns until a mailing address is provided" or "Mailing information not configured."

How To Solve The Issue:

Below are the Steps to Follow:

  1. Log in to the Partner Center
  2. Navigate to the Administration tab > Customize > Partner Defaults
  3. Scroll down to Email Settings > then all the way down to Required Contact Information for Campaigns.
    • Fill out all the required fields
    • Click on 'Apply changes' when you're done


4. Next, switch to the 'Markets' (right next to Partner branding at the top of the page)

  • Click on the pencil icon next to the Market you want to customize
  • Go to 'Email Settings'
  • Under Required Contact Information for Campaigns, you can either select 'Partner's Contact Information' or 'Market's Contact Information'
  • Click on Apply changes


Selecting 'Market's Contact Information' would require you to enter separate contact information from what has been indicated under Partner branding



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