Managing orders

Partner Center admins are able to either approve or decline orders.

Approving Orders

1. From Partner Center > Commerce > Orders, click the Order ID.
2. Review the order to ensure accuracy, particularly the following:
   • Any warnings at the top of the page, such as orders that contain products already activated.
   • The retail pricing, you will be able to see if any pricing has been changed as it will be indicated by listing "Original Price" under pricing input box. 
     • All price increases will only be visible to admins 
     • All price decreases will show as a strike through and discount for anyone viewing the order (sales and customer) 
3. Click Approve at the bottom of the screen.
4. Click Approve & Continue.

After approving the order, the salesperson will receive an email confirmation.

Note that if you are ordering a product that includes a variable wholesale amount (Digital Ads: Campaign for example), you will see an additional card underneath the Order Details card for Wholesale Cost. Make sure to adjust this wholesale cost to the intended value before approving and activating your order.

Declining Orders

1. From Partner Center > Commerce > Orders, click the Order ID.
2. Review the order to ensure accuracy, if there are any concerns proceed to change or you can decline the order. 
3. Click Decline at the bottom of the screen.
4. Enter a message to inform the salesperson why you've declined the order.
5. Click Decline on the confirmation modal.

Processing (Activating) Orders

After approving an order, you'll need to do an additional action of activating the order. Once this has been completed it will automatically activate the products associated with the order and create retail subscriptions if applicable.

1. From Partner Center > Commerce > Orders, click the Order ID.
2. Fill in any required information not already populated by the salesperson. These fields are marked with an asterisk.
3. Click the I understand... checkbox at the bottom of the screen.
4. Click Activate Now.