Choose if you want to edit the My PreferredSitestemplate to request reviews on 3rd party sitesor the My Listing template to request reviews on your 1st party site.
Click on the vertical dot menu next to the template and click Edit Template.
Here you can edit the default template.
The options available to edit are as follows:
Email Subject - The subject line that will appear in the email.
Reply Email - The email address that the email will appear to be sent from and the customer will be able to respond to. *If this is not specified, the email will be sent from email@example.com*.
Header Image - The image that appears at the top of the email.
Select the image by clicking directly on it and choose Insert/edit Image from the Template menu. In the pop up window, you can add a link to an image, resize the image, upload an image from your computer or drag and drop an image. We recommend an image with dimensions of 700 x 235 px.
Alternatively, click Insert Dynamic Component > Header Image Defaults to select a photo from our Photo Library.
Email Title & Message - The text that appears below the header image. Customize the title and message with various features in the editor toolbar, such as custom fonts and sizes, color options, text alignment, insert links, and more.
Insert Dynamic Component - This menu in the right corner of the template lists options for you to insert dynamic variables, or images.
Customer Full Name - populated from the Customer List
Customer First Name - populated from the Customer List
Business Name - populated from your business information
My Listing Landing Page - Inserts a button directing customers to leave a review on your My Listing page
Direct Feedback - inserts a button directing customers to the contact page of your My Listing where they can leave direct feedback for you
My Preferred Sites -Inserts a button directing customers to leave a review on your preferred sites, such as Facebook, or Google
Click Preview to see how the request will look, before sending. *The customer's name will only populate when actually sending the email. The Business Profile information will appear at the bottom of the email. This information is required and cannot be removed.
Click Cancel if you want to exit out of the template without saving any changes you have made.
Click Save to save any changes and exit out of the template.
Previously-saved templates can also be edited. You can save up to twenty custom templates. These templates can currently be sent only via email.