Examples of Business App email notifications

Business App sends emails to your customers to notify them of recent activity and update them on their progress. These emails sent on your behalf, are personalized to reflect your company's branding and custom product names.

This article provides samples of these notifications for you to preview.

Channel Partners control what Business App email notifications are enabled by default for their customers. Also, these customers can modify their notifications on the Business App by navigating to Settings > Notification Settings.

Email types

Instant Email (when available)

Daily Digest

Email content

Business App

Welcome to Business App

Executive Report Email

Activation

File Upload

Reputation Management

Review

Review Response

Review Response Approval

Listing

Mention

Social Activity

Social Marketing

Agent Post

Customer Post

Lead

Post Notice

Social Calendar

Advertising Intelligence

Account Connection

Campaign Status

Website Pro

Domain Status

WordPress Mail 

Email types

Instant Email (when available)

Instant Emails are delivered to recipients as soon as our system registers one of the events listed below (if applicable). These emails allow your customers to respond quickly to important events, such as new reviews and comments.

Instant Emails are sent for the following events:

  • Business App
    • Activation
    • File Upload
    • Inbox Messages
  • Reputation Management
    • Review
    • Review Response
    • Review Response Approval
  • Social Marketing
    • Customer Post
    • Lead
    • Post Notice
    • Social Calendar
  • Website Pro
    • Domain Status
    • Order Notifications
    • WordPress Mail

Refer to the corresponding sections to view previews of these emails.

Daily Digest

Daily Digest emails provide a summary of the following events that occurred the previous day:

  • Business App
    • File Upload
    • Inbox Messages
  • Reputation Management
    • Review
    • Listing
    • Mention
  • Social Marketing
    • Agent Post
    • Customer Post
    • Lead
    • Post Notice
    • Social Calendar
  • Advertising Intelligence
    • Account Connection
    • Campaign Status
  • Website Pro
    • Domain Status
    • Order Notification
    • WordPress Mail

Click the link below to download an example Daily Digest that includes all of the possible sections, for reference purposes. NOTE: Users likely won't receive emails this long—Daily Digests usually only include 1-2 sections.

Download Daily Digest Example

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Email content

Business App

Welcome to Business App

Welcome Message (New User Creation)

When you create a new Business App user in Partner Center, you can select whether to send a Welcome Message to that user. The following email is an example of the Welcome Message. In the Create User form, you can enter a personalized message to appear at the top of the email.

Subject: Welcome {First Name} to the {Sender Company Name} {Business App Name}

Example: Welcome Erica to the Cloud Fire Business App

Welcome_to_Business_Center_1__Create_User_.png

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New User Welcome email campaign

This email is distinct from the Welcome Message (above), and both emails could be sent to your customers. To avoid this, you can choose not to send a Welcome Message when you create a new Business App user, or you can change your Onboarding Campaign preferences.

By default, a New User Welcome (Product Adoption) Onboarding Campaign is sent to Business App users the first time they log in to Business App. The following is an example of this campaign.

Subject: Welcome to {Business App Name}

Example: Welcome to Business App

Welcome_to_Business_Center_2__Campaign_.png

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Executive Report Email

The Executive Report is your customers' single source of truth for the state of their online presence. By default, automated Executive Report emails are sent to Business App users who:

  • Are associated with an account that has active products that push data to the report, or
  • Have linked and authenticated a Google Business Profile or Advertising Intelligence account.
You can choose whether users receive Weekly or Monthly email notifications for the Executive Report. Learn more

Monthly

Subject: New Executive Report for {Company Name}

Example: New Executive Report for Omega Dental Specialists

Executive_Report_-_Monthly.png

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Subject: New Executive Report for {Company Name}

Example: New Executive Report for Omega Dental Specialists

Executive_Report_-_Monthly_2.png

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Weekly

Subject: New Executive Report for {Company Name}

Example: New Executive Report for Omega Dental Specialists

Executive_Report_-_Weekly.png

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Subject: New Executive Report for {Company Name}

Example: New Executive Report for Omega Dental Specialists

Executive_Report_-_Weekly_2.png

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Activation

This email is sent to a user when you activate a product or add-on for them.

Subject: {Product Name} Activated

Example: Reputation Management Activated

Product_Activated.png

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Subject: Add-on for {Product Name} Activated

Example: Add-on for Reputation Management Activated

Add-on_Activated.png

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File Upload

This email is sent to a user when you upload a file for them. The event is also included in the Daily Digest.

Subject: New File Upload for {Customer Name}

Example: New File Upload for Omega Dental Specialists

New_File_Upload.png

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Inbox Message Received

This email is sent whenever your client receives a message from one of their customers by using Inbox for SMS messages or when they receive a message from an administrator via Inbox in Partner Center.

 

inbox_notification.png

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Reputation Management

Review

This email is sent to a user when Business App pulls in a new review for their business. The email contains the contents of the review. The event is also included in the Daily Digest.

Subject: New Review for {Company Name}

Example: New Review for Omega Dental Specialists

Review.png

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Review Response

This email is sent to a user when you post a review response on their behalf.

Subject: New Review Response for {Company Name}

Example: New Review Response for Omega Dental Specialists

Review_Response.png

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Review Response Approval

This email is sent to a user after you have written a review response on their behalf, and they have arranged to approve or request changes to the response before it’s published.

Subject: New Review Response Approval for {Company Name}

Example: New Review Response Approval for Omega Dental Specialists

Review_Response_Approval.png

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Listings

When Reputation Management notices one of the following events, the event is included in the Daily Digest:

  • A new listing is found.
  • A listing is marked as incorrect.
  • A listing is updated.

Listing.png

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Mentions

When a new mention is pulled into the Mentions tab in Reputation Management, the event is included in the Daily Digest. The following categories are included:

  • Social Sites—Includes all sites listed under the Social Sites category in Listing Sources. This includes, but is not limited to, Facebook, Foursquare, Instagram, LinkedIn, and Twitter.
  • Images—Images pulled into Reputation Management that matches one or more of the mention keywords configured.
  • Very Positive—Mentions that receive a very positive sentiment rating.
  • Somewhat Positive—Mentions that receive a somewhat positive sentiment rating.
  • Neutral—Mentions that receive a neutral sentiment rating.
  • Somewhat Negative—Mentions that receive a somewhat negative sentiment rating.
  • Very Negative—Mentions that receive a very negative sentiment rating.

Mention.png

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Social Activity

This email is sent to a user when a social post is left on one of their business's connected social media accounts. The email includes the following sub-categories:

  • My Profile—Posts made to the business's connected social media accounts.
  • Employee Profiles—Posts made via an employee's Twitter account connected in Reputation Management.

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Social Marketing

Agent Post

When you schedule a post for a user on one of their connected social media accounts, the event is included in the Daily Digest.

Agent_Post.png

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Customer Post

This email is sent to a user when Social Marketing detects a post left on one of their connected social media accounts. The event is also included in the Daily Digest.
Note: Emails will only be sent when a customer creates a post. Users will not receive an email notification for customer comments and/or replies to posts.

Subject: New Customer Post for {Company Name}

Example: New Customer Post for Omega Dental Specialists

New_Customer_Post.png

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Lead

This email is sent to a user when Social Marketing detects a social media post that matches one of the lead searches they have configured. The event is also included in the Daily Digest.

Subject: New Lead for {Company Name}

Example: New Lead for Omega Dental Specialists

Lead.png

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Post Notice

This email is sent to a user when one of their social media posts has failed. The event is also included in the Daily Digest.

Subject: New Post Notice for {Company Name}

Example: New Post Notice for Omega Dental Specialists

New_Post_Notice.png

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Social Calendar

This email is sent to a user when a social calendar has been drafted and is ready for their review. The event is also included in the Daily Digest.

Subject: New Social Calendar for {Company Name}

Example: New Social Calendar for Omega Dental Specialists

New_Social_Calendar.png

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Advertising Intelligence

Account Connection

If a user’s account disconnects from Advertising Intelligence, the event is included in the Daily Digest.

Account_Connection.png

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Campaign Status

When a user submits a Digital Advertising campaign order, the event is included in the Daily Digest.

Campaign_Status.png

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Website Pro

Domain Status

This email is sent to a user when a new domain has been connected in Website Pro. The event is also included in the Daily Digest.

Subject: New Domain Status for {Company Name}

Example: New Domain Status for Omega Dental Specialists

New_Domain_Status.png

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WordPress Mail

This email is sent to a user when a new visitor is on their Website Pro website. The event is also included in the Daily Digest.

Subject: New Visitor Notification for {Company Name}

Example: New Visitor Notification for Omega Dental Specialists

New_Visitor_Notification.png

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Order Notifications

The order notifications are sent as an instant email to the user once an order has been placed on their website through WooCommerce for a product or service.

new_order_notification.png

 

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