To cancel a product for your customer:
- Go to Partner Center > Accounts > Manage Accounts.
- Click on the account name for the account you want to cancel the product for. This takes you to the Business Details screen.
- From within the Products section, click the menu icon
beside the product you want to cancel. Click Cancel Product.
- Click Cancel Product.
Note: The product will remain active until the date specified within the cancellation card. You can re-activate the product at any time during this period to continue its subscription.
OR
- Select Schedule Deactivation.
Select from the following options:
- Cancel at the end of the current period
- Cancel immediately
- Cancel after a specified number of renewals
Hit Save.