Task Manager: Google Q&A tasks

Google Q&A is used to let potential customers ask specific questions about a business. These are powerful for a few reasons:

  • Answering questions here helps clarify for other customers who might be wondering the same thing.
  • They are a great opportunity to humanize a business and show that the business cares about potential customers.

In Task Manager, there's not much an agent needs to do to set up Google Q&A tasks up, though we'll walk you through the basics.

Respond to questions directly from Task Manager

One of the key benefits of using Task Manager for Google Q&A is the ability to respond to questions directly from Task Manager. Agents are notified when new questions are posted, and they can keep track of a large number of accounts without needing to manually check them repeatedly.

If there are questions that need an answer, these will appear in the task list:

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To respond to the questions asked:

  1. Log in to Task Manager.
  2. Click the Google Q&A task.
  3. Answer the question.
  4. Click Answer.

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Connect Google in Reputation Management

To populate Google Q&A tasks, you'll first need to connect the Google account in Reputation Management for each account.

Turn Google Q&A on and off

Google Q&A task generation is on by default. If you wish to turn this offor back on if you've disabled thisyou can do so under Settings:

  1. Log in to Task Manager.
  2. Go to Settings > Task Generation.
  3. Click the toggle next to Google Q&A.

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Generate tasks

Google Q&A tasks are created automatically whenever a question is asked on the business's Google listing.

 

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