One of the key benefits of using Task Manager for Google Q&A is the ability to respond to questions directly from Task Manager. You are notified when new questions are posted, you can keep track of a large number of accounts without needing to manually check them repeatedly. In Task Manager, there are a few basics to set up Google Q&A tasks.
Why are Google Q&A Tasks Important?
Google Q&A is used to let potential customers ask specific questions about a business. These are powerful for a few reasons:
- Answering questions here helps clarify for other customers who might be wondering the same thing.
- They are a great opportunity to humanize a business and show that the business cares about potential customers.
How to Use Google Q&A Tasks:
1. To populate Google Q&A tasks, you'll first need to connect the Google account in Reputation Management for each account.
2. If there are questions that need an answer, a task will be automatically be created. To respond to the questions asked:
- Navigate to Open Task Manager > Tasks
- Click the Google Q&A task.
- Answer the question
- Click Answer
Turn Google Q&A on and off
Google Q&A task generation is on by default. If you wish to turn this off—or back on if you've disabled this—you can do so under Settings:
- Open Task Manager
- Go to Settings > Reputation Management
- Click the toggle next to Google Q&A