The ecommerce section can be effective in showing your clients how they measure up with online sales. It can also lead to many questions. Below are some answers to common questions about this section.
Why is it showing an F when my prospect has ecommerce enabled on their website?
While we do cover the main solution providers in each market, due to this being a growing and dynamic industry there may be smaller or custom platforms that our report does not recognize. This will cause it to show that nothing can be found on the prospects' website. If you do happen to notice a specific platform missing, don't hesitate to reach out to us so we can add it to our list.
It also may be showing 'none found' because the page that solution is found on is hidden behind a login. While we do our best to crawl as much of a website as possible to search for potential solutions, there can be instances where there are pages we can't reach.
What does 'Lead Engagement' refer to?
Lead engagement scans the clients' site for software that allows them to engage with current or recent website visitors. This includes solutions such as live chat or advertising campaigns.
e.g. Showing a recent website visitor a digital ad that showcases items they previously viewed in the clients' online store.
What types of software does 'Lead Engagement' search for?
The ecommerce section searches for two categories of software: marketing automation and live chat.
Which marketing automation solutions are covered by the Snapshot Report?
AD EBiS, Acquia Campaign Factory, Act-On, Actito, ActiveCampaign, Adabra, Aimtell, Airship, Automizely, Autopilot, Aweber, Beeketing, Birdeye, Blackbaud Luminate Online, Bloomreach Search & Merchandising, Bluecore, BowNow, Branch, Braze, BrightInfo, Bronto, BySide, Campaign Monitor, Carts Guru, ChannelAdvisor, CleverTap, ClickDimensions, ClickFunnels, Constant Contact, Contlo, ConvertKit, Convertcart, Customer.io, Dealer Spike, Dotdigital, Dreamdata, e-goi, Eloqua, Emarsys, emBlue, ExitIntel, Firepush, Fomo, Freshworks CRM, Frosmo, Genesys Cloud, GetResponse, Grin, Growave, HubSpot, Hushly, Instabot, Iterable, Izooto, Jirafe, Kartra, Klaviyo, Leanplum, Listrak, Lootly, MAJIN, MailChimp, MailChimp for WordPress, Mailmunch, ManyChat, ManyContacts, Marketo, Mautic, Maxemail, Melis Platform, MoEngage, Najva, Nextsale, Noddus, Ometria, Omnisend, OneSignal, OptinMonster, Pardot, PayPal Marketing Solutions, Postscript, Prediggo, Privy, PushEngage, PushOwl, PushPushGo, Pushnami, RD Station, RockRMS, Rockerbox, SALESmanago, SEMrush, SMSBump, Sailthru, Satori, Sendinblue, Shanon, SharpSpring, Signal, Simplero, SpotHopper, Stylitics, Sumo, VWO Engage, Vizury, WebEngage, Wigzo, Wisepops, Wunderkind, Xtremepush
Which live chat solutions are covered by the Snapshot Report?
Ada, Aircall, Apple Business Chat, Bold Chat, Callbell, Chaport, Chatra, Chekkit, CoRover, Comm100, Crisp Live Chat, Czater, Drift, Envybox, Facebook Chat Plugin, Freshchat, Gladly, Gorgias, Help Scout, HubSpot Chat, Instabot, Intercom, Jitsi, JivoChat, Kapture CRM, Kustomer, LimeChat, LiveAgent, LiveChat, LiveHelp, LivePerson, LiveZilla, ManyChat, MyLiveChat, Octane AI, Olark, Pipedrive, Podium, Provide Support, Pure Chat, Raychat, Re:amaze, Rocket Chat, Salesforce Service Cloud, Schedule Engine, Shopify Chat, Smartsupp, SnapEngage, Solvvy, Suiteshare, Tawk.to, Tencent QQ, Tidio, Trengo, UserLike, Verloop, WhatsApp Business Chat, WidgetWhats, Wix Answers, Yandex.Messenger, yellow.ai, Zendesk, Zendesk Chat, Zoko, Zoominfo Chat
Which online storefront solutions are covered by the Snapshot Report?
1C-Bitrix, 3dCart, ABOUT YOU Commerce Suite, ARI Network Services, ATSHOP, Abicart, Accesso, Aero Commerce, Afosto, AfterBuy, Akinon, Amazon Webstore, AmeriCommerce, Arastta, Avangate, Base, Big Cartel, BigCommerce, Bigware, Bikayi, Bizweb, Blesta, Borderfree, Botble CMS, Brownie, Bsale, CCV Shop, CS Cart, Cafe24, Checkfront, Cleverbridge, CloudCart, CloudSuite, Cococart, ColorMeShop, Comandia, Combeenation, Commerce Server, commercelayer, Commerce.js, commercetools, Commerce7, Cosmoshop, Craft Commerce, Cratejoy, CubeCart, Digital Showroom, DigitalRiver, Dokan, Drupal Commerce, Dukaan, Dynamicweb, e-Shop Commerce, eCaupo, EC-CUBE, eDokan, EKM, ePages, eZ Platform, eZ Publish, EasyDigitalDownloads, EasyStore, Ecwid, Elcodi, Ensi, Essent SiteBuilder Pro, Estore Shopserve, Fabric, Fast Checkout, Fastcommerce, Fastspring, Fbits, Flow, ForoshGostar, Fortune3, Fourthwall, Foxy.io, Freshop, Future Shop, Fynd Platform, GEOvendas, Gambio, GetMeAShop, Global-e, GrandNode, GrocerKey, HCL Commerce, Haravan, Hero, HighStore, Hinza Advanced CMS, Ideasoft, IdoSell Shop, Iluria, Imweb, Intershop, Inventrue, Inveon, iPresta, Irroba, J2Store, JET Enterprise, JShop, JTL Shop, Jetshop, Jibres, JoomShopping, Jumpseller, Justo, k-eCommerce, KQS.store, Kajabi, Kamva, Kibo Commerce, Kitcart, Klarna Checkout, KobiMaster, Kooomo, Lightspeed eCom, Localised, LogiCommerce, Loja Integrada, Loja Mestre, Loja Virtual, Loja2, Magento, MakeShopKorea, Melis Platform, Mercado Shops, Miestro, Miva, Mixin, Mobify, Modified, Moguta.CMS, Mondo Media, My Food Link, MyCashFlow, MyOnlineStore, NEO - Omnichannel Commerce Platform, Nacelle, NetSuite, Neto, nopCommerce, Nuvemshop, OXID eShop, OXID eShop Community Edition, OXID eShop Enterprise Edition, Ochanoko, Odoo, Onshop, Open Classifieds, Open eShop, OpenCart, Oracle Commerce, Oracle Commerce Cloud, Orckestra, OrderYOYO, OroCommerce, osCommerce, Oxatis, Pattern by Etsy, PhotoShelter, Pimcore, plentyShop LTS, plentymarkets, Podia, Powerboutique, Powergap, PrestaShop, Projesoft, Proximis, Proximis Unified Commerce, PureCars, Quick.Cart, RBS Change, Rakuten Digital Commerce, RedCart, Robin, SAP Commerce Cloud, SAP Upscale Commerce, Saleor, Salesfloor, Salesforce Commerce Cloud, Saly, Sana Commerce, Sazito, Scalefast, Sellacious, Sellfy, Sellingo, Sellix, Selly, Selz, ShopGold, Shopaholic, Shopatron, Shopcada, Shoper, Shopery, Shopfa, Shopify, Shopline, Shoplo, Shoporama, Shoppiko, Shoppy, Shoprunner, Shoptet, Shopware, Simbel, Simplo7, Sirclo, Sky-shop, Smartstore, Smarstore biz, Snipcart, SoftTr, SolidPixels, Solusquare OmniCommerce Cloud, SoteShop, Spree, Spring for creators, Spryker, Squadded, Square Online, Squarespace Commerce, StackCommerce, Store Systems, StoreHippo, Storeden, Subbly, SummerCart, Swell, Sylius, T-Soft, TRISOshop, TakeDrop, The Hut Group, Thelia, ThriveCart, Ticimax, Tictail, Tiendanube, TomatoCart, TotalCode, Touch2Success, Tray, TrueCommerce, Typof, Ubercart, Ueeshop, UltraCart, VP-ASP, VTEX, vibecommerce, VirtueMart, Visualsoft, Volusion, Voog.com Website Builder, Voracio, Vue Storefront, WEBXPAY, Weblium, Websale, Welcart, Wikinggruppen, Wix eCommerce, WooCommerce, Workarea, WorldShopping, X-Cart, Xanario, Xonic, xtCommerce, Yahoo! Ecommerce, Yepcomm, Zen Cart, Zoey, Zonos, Zozo
Which online payment solutions are covered by the Snapshot Report?
Adyen, Affirm, Afterpay, Amazon Pay, American Express, Amex Express Checkout, Aplazame, Apple Pay, Bitcoin, Blackbaud Luminate Online, Bolt Payments, Braintree, Bread, Buy me a coffee, ChargeAfter, Chargebee, Checkout.com, CitrusPay, Coinbase Commerce, Conekta, Cybersource, DigitalRiver, DivideBuy, Divido, eWAY Payments, Facebook Pay, Fat Zebra, Forte, Four, Google Pay, Google Wallet, Grab Pay Later, Heartland Payment Systems, Iamport, Klarna Checkout, Klasha, Ko-fi, KueskiPay, Laterpay, Mastercard, mobicred, Omise, OpenPay, Pace, Paddle, PagSeguro, Pagar.me, Paidy, Partial.ly, Patreon, PayBright, Payfast, PayPal, PayWhirl, Payflex, Payl8r, Pin Payments, Razorpay, Recharge, Recurly, Scalapay, Service Provider Pro, Sezzle, Shop Pay, SkyVerge, Splitlt, Spotii, SpurlT Partial Payments App, SpurlT Recurring Payments App, Square, Stripe, TNS Payments, Tabby, Tamara, Venmo, Visa, Visa Checkout, Wirecard, WorldPay, Xpresslane, Zip
Which online scheduling solutions are covered by the Snapshot Report?
Accesso, Acuity Scheduling, Appointy, Bokun, Bookero, Bookingkit, Booksy, Booxi, CalendarHero, Calendly, Checkfront, Chili Piper, CoconutSoftware, CoverManager, Eveve, FareHarbor, GetYourGuide, Hostmeapp, Mangeznotez, Meeting Scheduler, Mews, MindBody, Occasion, Peek, Periodic, Regiondo, Reservio, Rezdy, Rezgo, Salonist, Setmore, SevenRooms, SiteMinder, Skedify, Timify, vcita, X.ai, Zocdoc
NOTE: Due to this being a growing and dynamic industry, these lists may not be comprehensive or up to date. For more details, visit the sites below for updated lists.
Marketing Automation Solutions
Live Chat Solutions
Online Storefront Solutions
Online Payment Solutions
Online Scheduling Solutions