Brand managers can efficiently respond to their Facebook, Google, and My Listing reviews from Multi-Location Business App using review response suggestions.
Responding to the many reviews a multi-location brand receives each day is a time-consuming task. With review response suggestions, brand managers can respond to each online review, for any location, in just two clicks. Suggestions will pull in dynamic components in order to personalize the response. Dynamic components include the reviewer's name, business name, business phone number, and more.
Brand managers may also be required to use only brand-approved responses in order to keep a consistent voice across the locations. With the ability to add custom review response suggestions, brand managers can stick to a set of brand-approved responses to ensure consistency.
How does it work?
- Go to Partner Center > Accounts > Multi-Location Groups.
- Locate the Multi-Location Group > Open Multi-Location Business App.
- Reputation > Manage.
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Select the review response suggestion using one of the quick-action buttons.
- Optional: Edit the text.
- Click Respond to post the response to Facebook, Google, or My Listing.
To manage your Templates, follow these steps:
- Go to Partner Center > Accounts > Multi-Location Groups.
- Locate the Multi-Location Group > Open Multi-Location Business App.
- Reputation > Manage.
- Click the gear icon to see a list of all templates.
- To edit or delete a pre-existing template, click the kabob > Edit/Delete.
- Options to edit a template include:
- Template title
- Review response
- Insert dynamic fields
- Select which ratings to show the template
- Click Save.
To add a new template, follow these steps:
- Go to Reputation > Manage.
- Click the gear icon to see a list of all templates.
- Click Add new template.
- Fill in the following fields to add a new template:
- Template title
- Review response
- Insert dynamic fields
- Select which ratings to show the template
- Click Save.