Pause and unpause email campaigns

Email marketing campaigns can be paused or unpaused from Partner Center.

Currently, pausing and then unpausing a campaign will not preserve buffering recipients. Pausing a campaign will move all recipients to Stopped, including those that were buffering before the campaign was paused. Unpausing a campaign will move all Stopped recipients to In Progress, including those that had been buffering before the campaign was paused.

When a campaign is paused, all preset email drip timing will be reset. For example, if a campaign is paused, each recipient will be reset to wait the full duration between the step they last received and the next step they should receive.

To pause/unpause an email campaign:

  1. Go to Partner Center Marketing > Campaigns
  2. Search for the campaign you want to pause. Click the three dots baseline-more_vert-24px__3_.svg at the end of the campaign row.
  3. Click Pause Campaign or Resume Campaign.
You can also pause/unpause the campaign from the campaign page. Click Actions in the upper right corner of the screen, then click Pause Campaign or Resume Campaign

Issues with unpausing email campaigns

If a campaign will not unpause, it is likely due to one of the following reasons:

  1. Account(s) on the campaign is missing a Snapshot Report when a Snapshot is required for the campaign. Retry after ensuring that all accounts have a Snapshot Report. See this article for more details on how to leverage the Snapshot Creation campaign step within your email campaign.
  2. Account(s) on the campaign are missing a specific product or add-on when a specific product or add-on is required for the campaign. Retry after ensuring that the required product—according to the campaign’s content—is active on all accounts.
  3. If the mailing address information is missing, an unsubscribe option will not be available. Check your email settings under Partner Center > Administration > Customize > Email Settings for more details.
  4. The loading deadline may have been exceeded. If this is the case, ensure that you are connected to the internet and try again.

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