FAQ: WordPress Dashboard Access & User Management in WordPress Hosting Pro

This article covers the most frequently asked questions about accessing the WordPress Dashboard through WordPress Hosting Pro, managing user roles, and understanding access to server-level files like .htaccess and robots.txt.

Q: How do I log into the WordPress Dashboard using WordPress Hosting Pro?

Accessing your WordPress Dashboard is handled securely through the WordPress Hosting Pro platform.

Clients:

• Log into Business App

• Go to My Products > WordPress Hosting Pro

• Click WordPress Dashboard

Partners (Admins):

1. Log into Partner Center

2. Navigate to the client’s account

3. Click WordPress Hosting Pro to launch the product

4. Click WordPress Dashboard

Q: How does WordPress Hosting Pro handle WordPress login?

WordPress Hosting Pro uses a custom SSO (Single Sign-On) integration to provide secure access to the WordPress Admin Dashboard:

• Clicking the “WordPress Dashboard” button generates a WordPress user that matches the Business App user.

• Unauthenticated access attempts to /wp-admin are redirected or denied.

• This login method enhances site security and centralizes user management.

Note: Plugins that alter or override login behavior—such as Rename wp-login.php—can interfere with WordPress Hosting Pro’s login system and should not be used. If a plugin locks you out, you can use SFTP access to remove it from your file system.

To disable the WordPress Hosting Pro login override, toggle off Hide Advanced Login under Advanced Tools in the WordPress Hosting Pro dashboard.

Q: How do I change a user’s role in WordPress?

There are two supported methods for updating a WordPress user’s role:

Option 1: Create via Business App

1. Create a Business App user.

2. Log in to WordPress as that user.

3. Navigate to Users > Edit User > Role, and assign a new role.

Option 2: Create in WordPress first

1. In WordPress, create a user with the same email as their Business App account.

2. Assign the desired role under Users > Role.

Important: The email addresses must match exactly between Business App and WordPress. If they differ, a duplicate user will be created.

Q: Can I edit the .htaccess file on WordPress Hosting Pro?

WordPress Hosting Pro is hosted on NGINX, which does not use .htaccess files (an Apache-only feature). While you can view the .htaccess file via SFTP, any changes made to it will have no effect.

This ensures platform-wide performance and security consistency.

Q: Is the robots.txt file accessible?

Yes, but only when using a custom domain.

• The robots.txt file is not accessible on:

  • The default WordPress Hosting Pro domain (yourbusiness.websitepro.hosting)

  • The staging domain (yourbusiness-staging.websitepro.hosting)

• The file is accessible when the site is live on a custom domain (e.g., www.yourbusiness.com/robots.txt)

This behavior supports white-labeling and privacy during development.