FAQ: Domains, DNS & SSL for Website Pro

his article covers the most frequently asked questions about connecting domains, configuring DNS records, managing SSL certificates, and ensuring your site shows as secure. Whether you're pointing a domain from GoDaddy, using Cloudflare, or troubleshooting an SSL issue, you'll find the answers here.

Q: Do I need an A Record or CNAME or both to connect a domain?

To connect a domain to Website Pro, you'll need either an A Record or a CNAME Record, depending on what part of the domain you're connecting:

• Use an A Record to link the root domain (e.g., mybusiness.com).

• Use a CNAME Record to link a subdomain (e.g., www.mybusiness.com).

You must use at least one of these. It’s common to use both: an A Record for the root and a CNAME for www.

Q: When should I use a CNAME Record?

Use a CNAME Record any time you want a subdomain (like www or blog) to point to your Website Pro site.

Examples:

• www.business.com

• listings.business.com

For the “Host” field in the record, only enter the subdomain part (e.g., www or listings).

Q: When should I use an A Record?

Use an A Record when connecting your primary/root domain, such as mybusiness.com, directly to your Website Pro site.

Q: How do I configure my DNS records to connect to Website Pro?

To connect a domain:

A Record

• Host: @

• Points to: 34.149.86.124

CNAME Record

• Host: www

• Points to: host.websiteprohosting.com

Additionally, be aware of CAA Records:

• If no CAA Record exists, any certificate authority (CA) can issue an SSL certificate.

• If using a CAA Record, you must authorize letsencrypt.org (used by Website Pro) to issue certificates.

Q: How do I point a GoDaddy domain to Website Pro?

Part 1: DNS Settings in GoDaddy

1. In GoDaddy, go to Domains > All Domains.

2. Select your domain and go to Manage DNS. 

3. Under Records:

   • Add an A Record for @ that points to 34.149.86.124.

   • Add a CNAME Record for www that points to host.websiteprohosting.com.

4. Click Save.

5. Allow up to 24 hours for all changes to take full effect. During this time your old host may still be serving your site’s traffic. You can check on the status of your DNS Settings using tools like MxToolbox DNS Lookup or viewing the Domains tab in Website Pro.

Flush Google’s DNS cache for faster propagation: Google DNS Cache Flush Tool

Part 2: Connect Domain in Website Pro

1. Log into Website Pro and go to the Domains tab.

2. Click Connect a Domain and enter your domain.

3. Wait a few minutes for the domain to show as "Connected."

4. If needed, disable Redirect to HTTPS temporarily while the SSL certificate is provisioning. Remember to re-enable it once secure.

5. Click Make Primary on the domain that you want all your visitors to be redirected to.

Q: How do I connect my domain to Cloudflare?

1. Create an account at Cloudflare.

2. Choose a free or paid plan.

3. Add your domain.

4. Cloudflare will display nameservers to replace at your domain registrar.

5. Update your domain’s nameservers to Cloudflare’s.

6. All DNS records must now be managed in the Cloudflare DNS zone.

More details: Cloudflare setup guide

Q: Why do DNS record changes take time to update?

DNS records are cached by Internet Service Providers (ISPs) to improve global internet performance. That’s why changes don’t take effect instantly.

Two ways to influence DNS update speed:

• Adjust TTL (Time To Live):

  • TTL tells systems how long to cache the record.

  • Set it to 5–60 minutes for quicker propagation (if your provider allows it).

• Flush DNS manually:

  • Use Google’s DNS Flush Tool to refresh their cache for your domain.

Propagation can still take up to 24 hours depending on the ISP.

Q: Do I need to do anything to get an SSL certificate for Website Pro?

No. All Website Pro sites are automatically issued an SSL certificate from Let’s Encrypt. This typically completes within a few minutes, but can take up to 24 hours.

Q: Why does my site still show as “Not Secure” even with SSL?

This issue is usually caused by mixed content—when some elements (like images or scripts) on your site still load over http:// instead of https://.

To troubleshoot:

1. Open your site.

2. Press F12 or right-click and choose Inspect, then open the Console tab.

3. Look for errors about insecure content such as

Any http:// assets must be updated to https:// or replaced.

Recommended guide:
How to fix mixed content in WordPress (WPBeginner)

Q: Does Website Pro support AAAA Records or IPv6?

Currently, Vendasta does not support AAAA Records (IPv6). Website Pro requires only an A Record that points to the IPv4 address: 34.149.86.124.