What is Automation History?
Automation history provides a log of your platform's automation history. This feature allows you to review and troubleshoot failed automation activities or runs.
You can access Automation History in Partner Center under the main Automations tab > Automation history.
Note: Each automation history entry in the table represents a single automation run (run_id).
Exploring the Automation History Table
The Automation History table presents details of your automation processes. You can use filters to include system automation runs for a comprehensive view. Below is an overview of the table's columns:
Columns in the Automation History Table
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Entity – Displays the type of object the automation step ran on (e.g., Contact, Company, Sales Order, User, or Account Group).
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Entity Type – Helps users quickly identify the kind of entity associated with the automation.
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Automation – Shows the name of the automation.
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Type – Identifies whether the automation was created by you (Partner) or is a System Automation.
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Stages – Indicates the status of an automation run, showing either its current stage or the last completed step if canceled.
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Starting User – Displays the user who initiated the automation.
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Time – Provides the timestamp for the automation’s last step. Hover over this field to see the exact date and time in your browser’s standard time format.
Stages in the History Table
Each automation run is assigned a stage that represents its current status:
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Unknown – The automation has likely been deleted.
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Deleted – The automation or related entities have been removed.
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Completed – The automation history entry successfully finished.
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Canceled – The automation history entry was canceled. The table shows which step it reached before cancellation.
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Running – The automation is currently in progress, and you can view its steps in real time.
Note: At this time, there is no specific stage for Archived Orders.
Available Filters for Automation History
To help refine your search and find specific automation runs, you can use the following filters:
Automation Filters
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Include System Automation – Adds system automation runs to the results. (This is not a filter to view only system automation runs.)
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Only Show Runs That Stopped Due to an Error – Filters automation runs that encountered an error and stopped.
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Automations Search – Lists all currently active automations.
Note: This does not filter system automation.
Entity Filters
You can also search for automation runs by entity type. Available entity filters include:
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Contacts
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Companies
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Accounts
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Users
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Order IDs
Time Filter
Find automation histories for a given period of time, allowing you to narrow down results based on when the automation was executed.
Starting User Filter
Filter automation runs by the user who initiated them.
For further assistance with Automation History, please reach out to our support team.