This guide helps troubleshoot issues with not being able to see products in Marketplace > Manage Store > Categories.
Common Causes: Products not visible in Manage Store > Categories is likely due to:
- Failing to start selling the product
- Product not available in the correct market
- Category is not set to ALL
Troubleshooting Methods:
Method #1: Failed to Select Start Selling
- Navigate to Marketplace > Discover Products
- Search for the product in question
- On the right side of the page, there is a Start Selling Button. It will be greyed out and say Selling if you have completed this step successfully.
Method #2: Product not available in the correct market
- Navigate to Marketplace > Products
- Within the Overview, you should see the Available in Store card
- Check to see if product has been added to the correct Market
Method #3: Category is not set to ALL
- Navigate to Marketplace > Manage Store
- Expand Categories and Toggle the ALL category to on
- Individual products will only show in your Public Store if the "ALL" category is toggled on.
NOTE: Individual products that are NOT inside a package will not appear in the Categories section. You also cannot move the packages around in the ALL category through this section.