Using Fulfillment Forms

Welcome to the exciting world of Fulfillment Forms! This article will walk you through the process of using fulfillment forms after placing an order and how they can streamline your experience.

Purchasing a Product

For more info, check out this article.

1. Go to Partner Center > Accounts > Manage Accounts.
2. Select the account you want to make a purchase for.
3. Click Order Products.
4. Select the product(s) that you wish to activate.
5. Click Proceed to Next Step.
6. Ensure that the contact information is correct.
7. Proceed to purchase and activate the product.
   • After purchase, the order is submitted to the right team to process.
8. You will be directed to the Fulfillment Form. This form will be available for you to fill out at your own pace after the product has been ordered and the team has received the order.

Completing the Fulfillment Form

1. Entering Information: The form contains fields for all the information you would previously have needed to provide before submitting your order. Now, you can provide this information after submitting it.
2. Saving Progress: You can save your progress if you're not ready to submit the form, and return to it later. The button to save progress is located at the bottom of the form.
3. Submitting the Form: Once the information in the form is complete, click Submit form button. This will notify our team and you will no longer be able to make changes to the form.

Sharing the Fulfillment Form

1. Sharing the Form: When in Partner Center, the fulfillment form has a share option in the top right corner. This feature allows you to share the form with a Business App user. This way, they can help provide the correct information needed to complete the services.
2. Customer Involvement: Once you share the form, your customer receives an email and can access the form to help you fill it out. They can also save progress in case they need to consult other stakeholders at their business or complete it at a later time.
3. Updates from Customers: From your end, you can see the updates your customer makes.
4. Business App Access: Any Business App user with permission to view the Orders tab will be able to view and edit the fulfillment form regardless of whether or not it has been shared with them.

Notifications and Tracking

If your fulfillment form still requires information, you'll receive an in-app notification and an email notification. You'll also see a list of accounts with incomplete fulfillment forms on the home tab.

Once you've submitted a fulfillment form, the status updates to show whether it's in review. You can always keep track of different fulfillment form statuses in the order details.

Fulfillment Forms have been designed to speed up your ordering process. We hope this guide helps you navigate them with ease. If you have any questions, please reach out.