What is it?
Partners with restaurant clients can now add Grubhub as a review source and view Grubhub customer reviews in the "Manage Reviews" tab. Grubhub is a leading online food delivery and takeout platform that connects hungry customers with local restaurants. It provides a convenient way for people to order their favorite meals from a wide variety of cuisines and have them delivered right to their doorstep. Learn more about Grubhub here.
This review source is available for all accounts with Reputation Management Pro activated. Your client must already have a listing active with Grubhub to have it as a review source. To get added to the directory, please visit this page to get started.
Why is it important?
Partners and their restaurant clients can view Grubhub reviews directly in the Reputation Management dashboard under "Reviews" and provide a quick response by clicking the "Respond" button using integrated AI technology and customized templates, which will take the user to their business profile page at grubhub.com (ex. listing: Roberta's Cocina Mexican)
How does it work?
In Partner Center, go to Administration > Customize > Listing Sources > Grubhub to activate it for all clients with the restaurant taxonomy:
Once that is activated, visit the client account to ensure that Grubhub is selected, Reputation Management > Listings > Listings:
Then visit Reputation Management > Reviews to see Grubhub listed under "Sources" on the Filters menu:
Users are encouraged to utilize the AI suggest response or a template response that can be copied and used to respond on the Grubhub website:
If Grubhub does not appear here then return to steps 1 and 2. Also, visit "Primary Listings" in the main navigation menu to ensure that the business information is correct (see below). If “Accurate listing found” or "Listing found with possible errors" is the status then return to "Manage Reviews" on the left menu and Grubhub should now be listed as a primary source. Please note that it can take up to 48 hours for the correct information to appear once the review source has been enabled.
Note: Grubhub will not appear as a review source if the local restaurant does not have a profile at grubhub.com or has a profile but does not have any reviews at grubhub.com.