Connect your domain and email
Outcomes
What your domain unlocks
Connecting your email domain once ensures that every email sent from the platform, whether your AI Receptionist is programmed to send a welcome email or you are sending Snapshot Reports to prospects, arrives from your business and lands in the inbox, with your name in the sender line. Orders waiting for a client's approval, welcome emails to new Business App users, marketing campaigns: all of it follows the same rule.
Before you connect, platform email sends from a shared Vendasta domain. Connecting your own is the setup task with the widest reach: nearly everything you do in the platform produces email at some point. It is also what keeps you out of spam folders: an authenticated domain, a complete business address, and the CAN-SPAM basics on every campaign are the three legs of deliverability, and this lesson sets up the first two. The requirements guide lists all of them.
Your sending address must live on a domain you own, such as hello@yourbusiness.com. Addresses from free providers like Gmail or Yahoo cannot be authenticated. If you do not own a domain yet, your own Marketplace carries domain products (look for Domains or GoDaddy Domains), or any registrar can sell you one in minutes.
Set your sender identity
Open Marketing → Email Settings. Two fields shape every email the platform sends for you:
- Sender name: your business name is the strong choice, because everyone on your team who sends from the platform sends under it.
- From address: an address on your own domain, such as hello@ or info@.
When a salesperson is assigned to an account, the platform uses that salesperson's name and email instead. Prospects always hear from the person they already know.
One requirement that catches teams later: every user who sends email from the platform needs a verified email address. Yours verifies during signup; as you add teammates, the verification guide covers theirs.
Add your domain
In Marketing → Email Settings, find the Email Domains section. Choose to use your own email domain, enter your domain, and start authorizing. The platform generates the three DNS records that authenticate your domain: SPF, DKIM, and DMARC. Receiving mail servers check these records on every incoming message to confirm that email from your domain is legitimate, which is what keeps your email out of spam folders.
Add each generated record at the service that hosts your DNS, such as Google Workspace, GoDaddy, Cloudflare, or Namecheap. Copy each host name and value exactly as shown. If your DNS lives with GoDaddy or Namecheap, these guides walk through the exact screens.
One record sometimes needs a merge instead of a new entry: a domain carries only one SPF record. If your domain already has one, add the platform's include value into that existing line rather than creating a second record.
Confirm it verified
Back in Email Settings, check your domain records. A green check mark beside a record means it validated; a red mark means the entry needs another look. Records often confirm the same day; DNS changes can take up to 48 hours to propagate, and validation can show as pending for up to 72 hours.
Once every record is green, choose your domain as the one to use, confirm your from address, and save. From that moment, everything the platform sends carries your domain. For a walkthrough of each validation, this guide covers updating email settings.
Open Marketing → Email Settings and look at the domain section. If your domain is not there yet, add it and generate your records; if it is, confirm every validation shows green.
The address at the bottom
One more field completes the compliance picture: commercial email must include your physical mailing address, and the platform prints it in the footer of what you send. Add your complete business address (street, city, state or province, and postal code) at Administration → Customize → Partner Defaults, and every campaign sends cleanly; the requirements guide covers this and the rest.
Knowledge Check
Three quick questions on what the domain connection covers, the records themselves, and reading the validation screen.