Aller au contenu principal

How do I refund a client payment in Partner Center?

To refund a client payment of up to $1000, go to Commerce → Payments in Partner Center, open the three-dot menu next to the invoice or payment, select Refund, enter the amount, and submit. For refunds over $1000, contact Vendasta Support.

To refund a payment within the $1000 limit:

  1. Log in to Partner Center.
  2. Navigate to Commerce → Payments.
  3. Click the three-dot kebab icon to access the Refund option for the invoice or payment you want to refund.
  4. Enter the refund amount (partial refunds are supported).
  5. Confirm and submit the refund.

What do I do if a refund fails?​

You may encounter error messages such as:

  • Unable to refund due to balance
  • Invalid merchant health

These may occur due to balance limitations, merchant health issues, or restrictions on refund amounts.
If this happens, contact Vendasta Support for assistance.

How do I refund more than $1000?​

To refund more than $1000, contact Vendasta Support. Support routes your request to the Vendasta Finance team.

Include the following details in your request:

  • Client account name
  • Refund amount
  • Reason for the refund
  • Invoice number

The Finance team processes the refund on your behalf.

How long do refunds take?​

Refunds typically take 5–10 business days from the date they are issued.
Your clients receive the refunded funds within this window.

Once processed, a refund receipt or notification is automatically emailed to your client.

Are there fees for refunds?​

Vendasta does not charge a fee for refund processing.

However, Stripe does not return the original processing fee when you issue a refund:

  • 2.99% + $0.30 per transaction

This fee is deducted from your Stripe account.

Frequently asked questions​

Can I issue a partial refund?

Yes. When you refund a payment in Commerce → Payments, enter the refund amount you want. Partial refunds are supported.

Is my client notified when a refund is issued?

Yes. Once the refund is processed, a refund receipt or notification is automatically emailed to your client. Refunds typically take 5–10 business days from the date they're issued.

Does Vendasta charge a fee to process a refund?

No. However, Stripe doesn't return the original processing fee of 2.99% + $0.30 per transaction, and that fee is deducted from your Stripe account.