Order and launch a service

BeginnerLabClient deliveryMarketplaceOrdersWork with Vendasta Services · Step 4 of 5

Estimated time · about 12 minutes|Required · Partner Center admin or salesperson access to share fulfillment forms

Outcomes

✓Find any Vendasta Services product in the Marketplace

✓Complete and share a fulfillment form so work starts without a delay

✓Prepare the connections, credentials, and access a service needs before its pre-launch call

✓Show a client where their project status lives

Find the products

You are here: Partner Center. Everything in this section happens in your workspace.

Vendasta Services products do not carry "Vendasta Services" in the title, so searching by name misses them. Filter by vendor instead, and clear the vendor chip the page starts with: two vendor filters combine rather than replace each other, and the result is an empty catalog.

Labfilter the catalog by vendor

Go to Marketplace → Discover Products.

1. 1.Set Explore to All, or clear the Vendor is Vendasta chip. The page applies it by default, and leaving it on returns nothing.
2. 2.Select Add filter, choose Vendor → Vendasta Services, then Apply.
3. 3.Scan the results, so you know what is actually available to order.

The Vendasta Services catalog is in front of you in one list, including the products whose names never say "Vendasta Services".

Complete the fulfillment form

Ordering works exactly like any other Marketplace product. What is different is what comes after: a fulfillment form that gives the team the detail it needs to deliver.

• Order first or fill the form first. Either sequence works. After purchase you are directed to the form automatically.
• You can save progress and come back. Forms hold drafts, so gathering a missing brand asset does not cost you the work already entered.
• You can share the form with a Business App user. They receive an email and can fill in the parts only the client knows. Partner Center admins and salespeople can share.
• Submitting notifies the team. An incomplete form generates in-app and email reminders instead, and the work waits.

The form's questions differ by service, and the fulfillment team's guide for each one lists them; what is the same every time is how you share and submit it.

Labshare the form, then submit it

Go to the order's fulfillment form. It opens automatically after purchase, and you can return to it later at Commerce → Orders → open the order → Fulfillment forms.

1. 1.Save a draft, so nothing is lost while you gather what you are missing.
2. 2.Share it with a Business App user for the parts only the client knows. They receive an email, and both admins and salespeople can share.
3. 3.Note on the form itself if only certain people should hear from the fulfillment team.
4. 4.Submit. Submitting is what notifies the team; an incomplete form generates reminders instead, and the work waits.

The team has been notified and the clock has started, rather than the order sitting on a form nobody finished.

Website orders have a second requirement worth flagging: complete the Website Creation and Content Form and activate the product. Both steps are needed, and skipping either one delays the build.

What happens in the first 48 hours

Every contact listed on the order form receives an order confirmation email within 48 hours. It carries an order reference number, the information fulfillment still needs, and, where the service includes one, the details of your pre-launch call.

If only certain people should hear from the team, note that on the order form itself.

The pre-launch call

Most services open with a call before work begins. Reputation, Social, Blogs, Websites, and Digital Ads all include one. Listings does not; that work starts from the fulfillment form.

The call covers three things: a welcome and a rundown of what happens when, the connections and account authorizations the service needs inside Business App, and a content questionnaire for anything the fulfillment team still needs from you.

Managed Ads Campaign adds a post-launch call as well, once the campaign is built and ready to go live, to set expectations for performance and optimization.

What to have ready

Anything you can arrange before the call shortens the runway to launch. Requirements differ by service.

	Listings	Reputation	Social	Blogs	Websites	Digital Ads
Pre-launch call	No	Yes	Yes	Yes	Yes	Yes
Business App connections	Yes	Yes	Yes	No	No	Yes
External credentials	No	Yes	Yes	No	Yes, or registrar access	No
Digital Agency access	Yes	Yes	Yes	No	Yes, or credentials	Yes
Business days to launch after assets arrive	3	1 to 2	5	5	Varies by build	1 to 10

Two notes on that table. Website services need either external credentials or delegate access at the registrar, not both. And complex listing claims, including Google Business Profile claims and optimization, can run to 90 days when a platform requires additional verification, so quote listings work with that possibility in view.

Websites and Digital Ads are the two lines where the product you picked matters more than the line itself. An Express website build delivers a first draft of up to five pages within one business day, implements revisions in two to five business days, and goes live within one business day of your final approval, targeting a full launch inside 15 days. Templated and Accelerated Templated builds set their schedule at the onboarding call. On the ads side, Express Ads goes live in minutes, while a Managed Ads Campaign launches over roughly 30 days. The Vendasta Services documentation carries the detail for each specific product.

Track it to launch

Every service publishes a tracker showing the tasks in flight, expected completion dates, and notes from the team. You watch it from Fulfillment → Projects; your client watches the same work from their own Business App, which takes a recurring status question off your desk.

Labfind the tracker, then decide who sees it

Go to Fulfillment → Projects for your own view, then the client's Business App → Projects for theirs.

1. 1.In Fulfillment → Projects, find the project and read its status, assignee, and due date.
2. 2.Open the client's Business App and look for Projects in the navigation. It appears once they have a project, so a client with none will not see the tab at all.
3. 3.Decide whether clients should see it. The switch is Administration → Customize Business App → Pages → Projects, and it applies to every account in the market rather than to one client.
4. 4.If a single project should stay hidden, ask the team to hide that one.

You know what your clients see and what you see, and the visibility decision was made deliberately rather than by default.

Knowledge Check

Three quick questions on finding the products, what starts the work, and where project status lives.

Congratulations, you completed this step!

Work with Vendasta Services · Step 4 of 5

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