Welcome to Partner Support

Welcome to the VendAsta Partner Resource Center. We'll use this Resource Center to keep you up to date on everything VendAsta is working on. Here we’ll share industry research and trends, updates on our development process, and full training and support material for our partners.

You can also submit a request or send us an email at support@vendasta.com.

 
 

VendAsta Partner Support

VendAsta Support Apr 09 PRODUCT UPDATES / Product Feature Releases

You may have heard of "Heartbleed," a flaw in OpenSSL that could allow the theft of data normally protected by SSL/TLS encryption. We have tested our secure services, including login screens and API endpoints, and have determined that we are safe from this vulnerability.

More info on Heartbleed can be found here.

VendAsta Support Apr 09 PRODUCT UPDATES / Product Feature Releases

Enhanced options in Account Settings allows for digital agents to easily capture and reference SMB preferences

Once an account has been added to Concierge, starting tomorrow you will have the option to review and edit additional Account Settings that pertain only to that SMB account. This is another layer beyond the already existing Global Settings.

To access the Account Settings, simply go to an SMB account within the Accounts tab in Concierge. You will see the link to Account Settings on the right:

account_settings_in_concierge.png

Once within the Account Settings area, you have access to a series of tabs where you can enter relevant SMB business and workflow information.

Business Profile Tab

The Business Profile section serves a dual purpose: the ability to view the business details that are gathered from the corresponding Reputation Intelligence account, as well as adding and editing Contact Details and Additional Details for the digital agent to reference.

The Business Details are populated from the Reputation Intelligence account, are not editable and will stay in a greyed out state. The sections for Contact and Additional Details are empty at the time of account creation — they are meant to be filled in manually based on data you collect when onboarding a client.

business_details_form_in_concierge.png

 

Visibility, Mentions, Reviews & Socialize Tabs

We have added the ability to capture information about the SMB that the digital agent will need to reference in order to perform the necessary services within the Concierge platform. These tabs all work in similar ways, using simple yes and no question areas, and specific form questions applicable to each tab. These tabs, like the Business Profile tab, are intended to harbour important client data collected during the onboarding process.

 

new_tabs_in_concierge.png

 

Social Post Tab

The Social Post tab will now include a Social Post Content section for digital agents to utilize, along with the previously existing Social Post Schedule settings. The Social Post Schedule settings will remain the only set of questions where the answers will affect functionality within Concierge for that particular SMB.

 

social_post_tab.png

 

Listing Sources Tab

The Listing Sources settings were previously incorporated into Concierge, however, these settings have now been grouped with the new settings tabs as shown below. The functionality remains the same as in prior versions.

 

2014-04-09_1046.png

 

__________________________________________________________________________________________________________________________

Turning tasks on and off by task type allows for further tailoring of the Concierge platform per SMB account

Beginning tomorrow, you will be able to turn specific tasks on and off by task type, per account. This means that you can customize the platform for your SMB clients, so that your digital agents will only be committed to performing specific task types.

You will be able turn on and off all task types that are available to that account: Visibility, Mentions, Reviews, Social Posting and Socialize tasks.

The On and Off toggle switch will be accessed within each specific Account Setting tab, and all task types that are available for the SMB account in question will default to “On” when the account is added to Concierge.

 

task_default_on.png

 

Even when the task type is switched off, you will still be able to edit the information within the individual tab.

 

task_toggled_to_off.png

 

When turning task types on and off, there are a few changes you should be aware of. Here is a brief summary:

  • When the account is activated in Concierge, as mentioned above, all tasks that are available will default to “On”.

  • If the account has been activated and the task type is immediately turned off, no tasks of that nature will be generated.

  • If the task type has been turned off after the account has been activated and tasks have generated, no new tasks will be gathered and existing tasks will be left with the status Open, In Progress or Waiting on Customer.

VendAsta Support Apr 09 PRODUCT UPDATES / Product Feature Releases

Providing your SMBs with a way to simplify the process of correcting and creating online listings and citations is a necessity. VendAsta will soon have this option, as we have partnered with all of the four major listing data providers — Factual, Acxiom, Infogroup, and Neustar (Localeze) — in order to bring you a complete listing syndication solution.

Want to know more about Presence Builder’s Listing Distribution? Take a glance here or watch our video: 

Listing Distribution

VendAsta Support Apr 07 PRODUCT UPDATES / Product Feature Releases

You can now monitor the activity related to your connected LinkedIn personal account. This activity feed will be available for viewing in the Respond to Customers tab, and can be toggled on and off similar to the other connected social feeds.

Currently, the functionality released allows for the monitoring of any posts on your LinkedIn feed that have received comments. While responding to these LinkedIn personal page comments through Social Marketing is not yet available (similar to a Foursquare connection), the profile name link is clickable so that you can respond to comments within the LinkedIn platform. This release did not change the commenting functionality that already exists for connected Facebook, Twitter and Google+ accounts, in which you are able to comment directly through the Social Marketing product. 


Here is an example of a connected personal LinkedIn account in the Respond to Customers tab:

 

linkedin_sm_activity.png

VendAsta Support Apr 03 PRODUCT UPDATES / Product Feature Releases

New Design for the Account Edit Screen Paves the Way for Upcoming Features

In the coming weeks we will be releasing one of our most exciting new features, Listing Distribution (want to know more about Listing Distribution? See attached brochure below). This soon-to-be released feature requires us to add new functionality to Partner Central so that administrative users can distribute listings on behalf of the customer as well as have increased editing capabilities for accounts. The first change involved in preparation for the Listing Distribution feature will be a small design adjustment to the Edit Account screen, and will be released today.

This is currently the look and feel of the Edit Account area in Partner Central:

 

old_account_screen.jpg

 

The redesigned screen below moves from a horizontal layout to a stacked vertical layout to allow for upcoming functionality as described above:

 

new_account_edit_screen.jpg

 

Keep your eyes peeled for further communication regarding Listing Distribution and how it will help you and your customers ensure accurate listings online.

 

Overview | Recent