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  1. Vendasta Support
  2. Client Billing (Vendasta Payments)
  3. Vendasta Payments - FAQs

Vendasta Payments - FAQs

  • Where are Recurring Invoices stored?
  • In the new recurring invoice template what does the 'Active' toggle do?
  • Can I “Bill by active products” while using recurring invoice on the same account?
  • Will I be notified if payment was successful or not?
  • Will I be notified when an invoice is sent to my customer?
  • When a new product is activated on the account, will the recurring invoice template automatically update to capture the new product?
  • What are the options for collecting payment from a recurring invoice?
  • How do I stop a recurring invoice template from generating new invoices?
  • Where do I find the invoices generated by a recurring invoice?
  • Where do I find the recurring invoice templates on an account?
  • What is the difference between a recurring invoice template and an invoice?
  • Which products can I add to a recurring invoice?
  • Can I set up Weekly, Monthly, Yearly recurring invoice templates on the same account?
  • What is a recurring invoice template?
  • How to replace Account Representative for your business in Vendasta Payments?
  • Are SMB account owners allowed to remove stored Credit Card on file?
  • Why is Vendasta payments showing "unsupported in your area" even though business is within supported locations?
  • How do I mark an invoice as "paid" if it has not been paid through Vendasta Payments?
  • How do I change the bank account to receive payout?
  • How can I change the email address showing at the bottom of the invoice sent to clients?
  • Is the SMB payment transaction fee calculated before or after tax?
  • Where can I find the transaction fee charged on customer payment?
  • Can I integrate 3rd party billing systems with Vendasta?
  • Why is the invoice showing past due, when it is not yet the due date?
  • Billing: How can I add tax on an invoice line item?
  • How do I request a refund for my client?
  • How to handle billing disputes
  • Billing: How can I edit Tax Rates on the platform?
  • Why can’t my customer find their business when they create a new account from the Public Store or Shopping Cart?
  • Does my Public Store have all the same packages that my Business App Store has?
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