How to ask a question in the Vendasta Community

You have questions - and the community has answers - but only if we can understand what you're asking. 

Here are some quick tips and best practices for writing an effective community question: 

Give us the deets

There are a few things that help us answer you better. In your post, be sure to include:

  • What you're trying to accomplish/what your desired outcome is
  • What you've tried so far 
  • Any code, screenshots, or other details that can help us tell what's going on

Before posting... 

Search first

Doing a keyword search to find existing posts helps to prevent duplicate posts and makes answers easier to find! You can even refine your search results to the Community, and then select the topic that's most relevant to your question. 

Write a clear subject line

The search in Help Center pulls from post subject lines as well as post content, so make sure your subject contains relevant keywords.

Optimizing your post's subject line makes sure it shows up in related searches and helps other members understand what your post is about, at a glance! We might even go ahead and tweak the subject for you, to make sure you get the attention you need. 

What to expect

Most questions in our community receive a response within a few hours. However, this varies significantly depending on the complexity of the question, how many details are provided in the initial post, and whether anyone with subject matter expertise is online at the time that you post. 

You get what you give

The Vendasta Team keeps an eye on things and jumps in to help out, but the best answers come from you, our community members. Whenever you're posting, it's a good idea to look around and see if there are any other users' questions you can help answer as well. Or, if you've found a good solution, write up a post for other users. 




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