FAQs
Need an answer to a specific question? The FAQ section has you covered.
Vendasta Payments
- How do I request a refund for my client?
- Can I hide the products in a package when I add it to an invoice?
- Can I change a tax rate?
- Why can’t my customer find their business when they create a new account from the Public Store or Shopping Cart?
- How can I remove the option to create an account from my Public Store?
- Does my Public Store have all the same packages that my Business App Store has?
Administration
- What methods of payment does Vendasta accept?
- What happens if I decline an order cancellation request?
- What is "Contract Length" used for in orders?
- Why do I see "Activation warnings" when reviewing an order?
- How do I ignore activation errors in orders?
- How do I restore my market's sales order settings to my defaults?
General
Advertising Intelligence
Customer Voice
- How to Create a Custom Email Review Request Template
- How do I send SMS Review Request?
- What products are needed for Customer voice
- How to send emails from a custom domain
- How do I activate SMS add-on for Customer Voice?
- How do I edit the Review Request Email Template?
Listing Distribution
Listing Sync & Listing Sync Pro
Meeting Scheduler
- How does a prospect schedule a meeting?
- Where can salespeople see their upcoming meetings?
- Can salespeople connect their Google Meet or Zoom account after they've scheduled a meeting?
- Where can salespeople find their booking links?
- How do salespeople access Meeting Scheduler?
- Why should I use Meeting Scheduler?
Partner Center
- Partner Center | Customer Acquisition Statistics (CTOR Drop)
- What do the various order statuses mean?
- How do I transfer Google Workspace out of Vendasta?
- Where can I change my Campaign outgoing Email and Name Settings?
- Can I hide the training resources tab in Sales & Success Center?
- How do I hide wholesale pricing from my Salespeople?
Reputation Management
Sales & Success Center
- Important changes to Google Meet
- How to add your booking link to the home screen on iPhone
- How do salespeople cancel pending orders?
- Can I add products and packages to an existing order in Sales & Success Center?
- How can I edit the banners in the Snapshot Report?
- How do I access Sales & Success Center from Partner Center?
Social Marketing
- Why do my photos appear with low quality on Facebook?
- How many Social Accounts can be connected in Social Marketing?
- Which networks will show a link preview on posts?
- How Do You Customize Posts per Channel in Social Marketing?
- Do I need to link my Instagram account to a Facebook page?
- Does the Social Marketing API support posting?
Task Manager
Website Pro
- Can I import my own custom templates to Website Express or Website Pro?
- Why Is My Website's Speed Score So Low?
- How does Website Pro log me in to the WordPress Dashboard?
- How to create new WordPress users with Website Pro
- How to change WordPress user roles
- How do I set the preferred URL or domain?