Inbox Messages in Business App allows your clients to send SMS messages to their customers and reach out to you directly for sales and support through in-platform chat.
Communication is crucial, and Inbox Messages allows your clients to keep more and more of their communication in one place. The Inbox can be accessed by all users on an account, allowing them to collaborate as they communicate with their customers. Using Inbox, your clients can quickly and easily reach out to their customers to coordinate orders, upsell services, and request feedback.
With in-platform chat in Partner Center, you can also reach out to your clients to their Inbox in Business App and vice versa. Your clients can use the Contact Us button in the bottom left of Business App to initiate a chat with you, and then come back to that conversation easily from the Inbox Messages tab.