Inbox Product Feature Matrix

Inbox is more than just a messaging tool for communication - it's also the hub that manages communication and provides transparency among team members. In this document, we'll explore what Inbox within the Vendasta platform (Partner center, Vendor and Business App) can do and how they work with each other so that using one becomes second nature!

Business App

Inbox in Business App allows SMBs to manage client communication from one centralized hub. With Inbox, a business only has to worry about one SMS number. This allows them and their employees access to customer conversations through the Business App without needing another account or app on your phone! 

Features

• Assigned local Business Number
• SMS Messaging
• Customer Voice
• In-platform Chat with partner
• Team Chat (view previous conversations)
• Team Access (multiple employees view)

Benefits

• Saves time by streamlining communication in a centralized hub
• Reduces vendor & communication clutter for SMBs
• Give SMBs ownership over their customer relationships
• Consolidate communication within the platform, between SMBs and channel partners.
• Team collaboration in communication
• Unlimited incoming messages

Partner Center

Inbox in Partner Center builds successful relationships between channel partners, their SMBs and vendor. It makes conversations open and visible to all teams, ensures message consistency and allows everyone to constantly be on the same page, working towards a common goal.

Features

• In-platform Chat (Business App, Vendor)
• Team Chat (view previous conversations)
• Team Access (multiple employees view)

Benefits

• Saves time by streamlining communication in a centralized hub
• Removes distractions associated with Emails
• Consolidate communication within the Vendasta platform (channel partners, vendors and local businesses).

Vendor Center

Inbox in the vendor center is an excellent way for vendors and channel partners to work together. It makes it easier for vendors to offer promotion services that will increase product sales. 

Features

• In-platform Chat with Channel Partners
• Team Chat (view previous conversations)

Benefits

• Saves time by streamlining communication in a centralized hub
• Consolidate communication within the Vendasta platform (channel partners and Vendors).

Product Feature Matrix

🌑 = Included

🔴 = Not Included