Yes. Checking the following areas on the platform will provide a better understanding of what may have occurred.
- Check if there is any active automation that may auto-activate products in Partner Center >Automations > My automations
- Check the product settings under Marketplace > Products to see if automatic activation is turned on or off.
- Check the acquisition widget under the Marketing tab to see if product activation is enabled.
- For Orders created, the Order details will show if it was a ''manual automation'' or not under Tags.
- When it shows ''product manual automation'' it means the products were manually activated.
- The Activation History on the account will display the email address of who activated the product.
Verifying all these 4 steps will provide a full picture and help you address the Partner's concerns better.