What is it?
Inbox in Business App users can easily access their review request links from Customer Voice when composing messages.
When will it be made available?
Review request links will be released to Inbox in Business App on February 9, 2022
Why is it important?
With Customer Voice now available in Inbox Messages, local businesses have the flexibility to send a review request from their Inbox to their customers to help boost the business’s online reputation.
How does it work?
- Go to Business App > Click Inbox Messages > Open an existing conversation or create a new message.
- Click on the review icon displayed below the message composer, and a list of available review request links will appear.
- Select your preferred review link you want to insert in the message composer
Things to Note
- Customer Voice Express will only give you review links for Google and Facebook.
- Customer Voice Pro will provide all review links available.
- If no review links are available, you’ll see an error message: “No review links found. However, you can configure links in Customer Voice."
- If the Customer Voice product has been white-labelled, the custom name and icon will be used
Who has access to it?
This feature is available to active accounts with Customer Voice Express or Pro and at least one review link configured in Customer Voice.
Examples of review links are
- The user account has a snapshot report.
- User logs in to Listing Builder.
- User has access to Reputation Management Express or Pro enabled
Q: Does this feature use the changed (white-label) product icon and name that has been set for Customer Voice?
A: Yes. If the Customer Voice product icon and or name have been customized, this feature will show correctly.