Please note: The SMS Inboxing feature is currently only available for partners located in Canada and the USA.
To send your first SMS message,
- Open Business App > Inbox Messages
- Click on 'Send a Message'
- Type in the phone number of the customer. The input field will automatically correct the phone number to match our phone number format. Ex: +1 (555) 555-5555.
- Check the box beneath the phone number field to confirm you have explicit permission to contact this phone number.
How do I add customer phone numbers?
To save your customers' phone numbers in Business App, select "Customers" from the left-hand menu. Here you can add your customers as contacts. You can also bulk import customers from this page.
What does "Invite team member" mean?
The "Invite team member" button in Business App > Inbox allows the SMB to invite members of their own team to access the Business App and use Inbox. However, this functionality will only send a Welcome Email to the user if they are not ALREADY a user listed on the account in Partner Center.
If the user is not on the account as a user in Partner Center, it will send a welcome email to the new email address almost immediately. Please note, that inviting a team member here will automatically create a user in Partner Center on the account.
How many SMS messages can your client send to their customers?
You can send 100 SMS messages per month and receive unlimited incoming SMS messages. Stay tuned for paid tiers for sending more than 100 messages per month. Please note, that you can only send up to 250 SMS messages per day due to spam protection laws.
Looking for how many messages you've sent so far? Message counts are coming soon.
What phone number do I use to send out messages?
Your business is assigned an SMS number. You can share this number with customers. Please note, that this number is for SMS text messages only. Calls cannot be received at this number.
My client cannot click on Inbox. How can I turn this on?
There is a setting titled "Enable SMS Messaging in Inbox" in Partner Center > Administration > Customize > Business App settings > Tab Settings that you need to ensure is checked on to enable Inbox for your clients.
