How do I send SMS messages?
Method 1: Sending an SMS message to one new contact
This method will add a new contact to your Customers list.
- On the overview tab of Customer Voice, click Send request.
- Fill in the contact form. Note: You must include a phone number to select an SMS-method template to send.
- Select an SMS template from the dropdown.
- Click Send.
Method 2: Sending an SMS message to one or more existing contacts
- Overview page > Customers
- Select one or more customers > Send request. Note: All the selected customers must have a phone number.
- Select an SMS template from the list to preview > click Send to [#] Customers.
*Only available with SMS add-ons.