How do I send SMS Review Request?

How do I send SMS messages?

Method 1: Sending an SMS message to one new contact

This method will add a new contact to your Customers list.

  1. On the overview tab of Customer Voice, click Send request
  2. Fill in the contact form. Note: You must include a phone number to select an SMS-method template to send.
  3. Select an SMS template from the dropdown.
  4. Click Send

Watch the video here.

Method 2: Sending an SMS message to one or more existing contacts

  1. Overview pageCustomers
  2. Select one or more customers > Send request. Note: All the selected customers must have a phone number.
  3. Select an SMS template from the list to preview > click Send to [#] Customers.

*Only available with SMS add-ons. 

Watch the video here. 

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