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Filing billing disputes
Billing disputes are never fun, but they don't have to be difficult. When a transaction is disputed, you'll be able to either accept the dispute or provide evidence that the dispute is invalid.
Best practices when submitting evidence
To increase your likelihood of resolving a dispute in your favor, keep the following in mind:
- Keep your evidence relevant and to the point
- Provide clear and accurate evidence
- Include proof of customer authorization
- Include proof of service or delivery
For more details on these best practices, please see Stripe's recommendations.
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