Filing billing disputes

Billing disputes are never fun, but they don't have to be difficult. When a transaction is disputed, you'll be able to either accept the dispute or provide evidence that the dispute is invalid. 

Best practices when submitting evidence

To increase your likelihood of resolving a dispute in your favor, keep the following in mind:

  • Keep your evidence relevant and to the point
  • Provide clear and accurate evidence
  • Include proof of customer authorization
  • Include proof of service or delivery

For more details on these best practices, please see Stripe's recommendations.


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