Welcome to a true partnership.
Use this guide to learn what resources are available to help you feel supported while running your business.
All Vendasta partners have access to our Support On-Demand department. These experts can answer your questions or put you in touch with those who can. Some examples of topics they can assist you with:
- Platform technical assistance
- Foundational Product technical assistance
- Admin Support
- Billing Questions
- Troubleshooting & Bug Reports
Support Specialists can be reached via any of the following methods:
- Email - firstname.lastname@example.org
- Phone - If your subscription tier includes phone support, the phone number can be found by navigating to Partner Center > Help > Contact Us > Platform Support
- Chat - available in-platform by selecting Help > Contact us > Platform support > Live chat
If you have a question regarding a third-party product, be sure to check out the direct contact details by selecting Help > Contact us > Marketplace support.
Support On-Demand is always the best first step with questions regarding your invoice, pricing, and failed payments. However, we have a full accounting team ready to assist with questions regarding payment methods, billing information, or unexpected charges. To contact the team directly, email email@example.com.
Sales & Marketing
On top of the human power provided by Vendasta, please don't forget about the following resources:
- Help Center - platform training, sales resources, and FAQs
- Content Library - agency tools and case studies
- Vendasta Blog - agency insights and eBooks
- Vendasta Continued Learning - Academy, Office Hours, and VLabs
Feature and Resource Requests
The Roadmap is the best place to submit your ideas and connect with our product teams! Common submissions include:
- Feature updates
- Marketplace product suggestions
- Marketing resource needs