Resource overview

Welcome to a true partnership.

Use this guide to learn what resources are available to help you feel supported while running your business. 

Support On-Demand

All Vendasta partners have access to our Support On-Demand department. These experts can answer your questions or put you in touch with those who can. Some examples of topics they can assist you with:

  • Platform technical assistance 
  • Foundational Product technical assistance 
  • Admin Support
  • Billing Questions 
  • Troubleshooting & Bug Reports

Support Specialists can be reached via any of the following methods:

  • Email - support@vendasta.com
  • Phone - If your subscription tier includes phone support, the phone number can be found by navigating to Partner Center > Help > Contact Us > Platform Support 
  • Chat - available in-platform by selecting Help > Contact us > Platform support > Live chat

If you have a question regarding a third-party product, be sure to check out the direct contact details by selecting Help > Contact us > Marketplace support.


Billing

Support On-Demand is always the best first step with questions regarding your invoice, pricing, and failed payments. However, we have a full accounting team ready to assist with questions regarding payment methods, billing information, or unexpected charges. To contact the team directly, email billingsupport@vendasta.com.


Sales & Marketing

On top of the human power provided by Vendasta, please don't forget about the following resources:


Feature and Resource Requests

The Roadmap is the best place to submit your ideas and connect with our product teams! Common submissions include:

  • Feature updates
  • Marketplace product suggestions
  • Marketing resource needs

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