What is it?
At Vendasta, we pride ourselves on having an incredible support team that is always available to answer your questions. Today we’re making support even better with Vendasta’s new live chat support in our Website product.
We believe that when customers ask us for help, our skilled team of experts should deliver a personal, one-on-one experience right when needed – regardless of the time of day, day of the week, or region of the world where our customers live.
Why is it important?
With this new feature we are able to provide better support to our partners and allow you to get your answer and get back to work!
If you are working within the Website product on behalf of one of your clients and you have a simple/quick question about a feature or tool you can quickly send a message through the chat feature by clicking the "help" button in the bottom right corner and gain access to our Website support team. The best part is that you can get the help you need from anywhere and it means you can ask us questions whenever it’s convenient for you.
In the event a question or issue can’t be resolved over chat, we will be happy to create a ticket on behalf of a customer and ensure it gets routed to the appropriate subject matter expert to solve.
Please note: In addition to the new live chat, regular phone and email support will continue to be available to our customers.
Who gets it?
All Partner admin users have access to this feature now and will see it upon entering the Website product.