We’re enhancing the technology in Reputation Management to surface Facebook reviews faster.
Previously, it could take up to 24 hours for a Facebook review to appear in Reputation Management. With this improvement, the review will appear almost instantly!
This will give your clients the opportunity to respond to Facebook reviews lightning-fast—mitigating potential harmful reviews, or showing appreciation to positive reviews in record time.
You need to connect your Facebook account to the Reputation Management product to allow our system to quickly pull in Facebook reviews. Follow the steps below to connect Facebook to Reputation Management:
- Launch Reputation Management
- Navigate to Settings > Connect Accounts
- Click on the + sign on the Facebook card to connect account