What is it?
When a new customer makes an order on an SMB’s WooCommerce-enabled Website Express or Website Pro website, their information (name, email address, and phone number) will be automatically synced to the SMB’s Customer List in Business App. This allows SMBs to contact them through email, phone, Customer Voice, Inbox, or other ways to build and strengthen their customer relationship.
Why is it important?
Having exceptional customer relationships is crucial to the success of any business. By automatically syncing the information of purchasing customers, SMBs can create targeted campaigns, ask for reviews, or contact them individually to nurture their existing clientele, improve customer retention, drive loyalty, and increase repeat purchases or orders.
How does it work?
It’s simple and automatic. When a customer makes an order through an SMB’s online store that is powered by WooCommerce, the information entered during check out (name, email address, and phone number) is immediately synced to Customer List in Business App. These customers will appear on the list with “Website Pro” as the source.
Order details from WooCommerce:
Synced information in Customer List: