The ecommerce section can be effective in showing your clients how they measure up with online sales. It can also lead to many questions. Below are some answers to common questions about this section.
Why is it showing an F when my prospect has ecommerce enabled on their website?
While we do cover the main solution providers in each market, due to this being a growing and dynamic industry there may be smaller or custom platforms that our report does not recognize. This will cause it to show that nothing can be found on the prospects' website. If you do happen to notice a specific platform missing, don't hesitate to reach out to us so we can add it to our list.
It also may be showing 'none found' because the page that solution is found on is hidden behind a login. While we do our best to crawl as much of a website as possible to search for potential solutions, there can be instances where there are pages we can't reach.
What does 'Lead Engagement' refer to?
Lead engagement scans the clients' site for software that allows them to engage with current or recent website visitors. This includes solutions such as live chat or advertising campaigns.
e.g. Showing a recent website visitor a digital ad that showcases items they previously viewed in the clients' online store.
What types of software does 'Lead Engagement' search for?
The ecommerce section searches for two categories of software: marketing automation and live chat.
What marketing automation solutions are covered by the Snapshot Report?
Act-On, Adobe Target, Aimtell, Airship, Autopilot, Aweber, Birdeye, Blackbaud Luminate Online, Bloomreach Search & Merchandising, Bluecore, Branch, Braze, Bronto, CleverTap, ClickFunnels, Dotdigital, Eloqua, Emarsys, Firepush, Fomo, Genesys Cloud, Hubspot, Infusionsoft, Insider, Instabot, Izooto, Jirafe, Klaviyo, Leanplum, Listrak, MailChimp, ManyChat, Marketo, Mautic, Maxemail, Melis Platform, MoEngage, Nosto, Omnisend, OneSignal, Pardot, Pixlee, PushEngage, PushOwl, Pushnami, RD Station, Recart, RockRMS, SEMrush, Signal, SumoMe, Tidio, VWO Engage, Vizury, Wunderkind, Xtremepush.
What live chat solutions are covered by the Snapshot Report?
Aircall, Bold Chat, Crisp Live Chat, Drift, Freshchat, Instabot, Jitsi, LiveAgent, LiveChat, LiveHelp, LivePerson, ManyChat, Olark, Pipedrive, Raychat, Rotic, Salesforce Service Cloud, Schedule Engine, SnapEngage, Tawk.to, UserLike, Yandex.Messenger, Zendesk, Zendesk Chat
NOTE: Due to this being a growing and dynamic industry, these lists may not be comprehensive or up to date. For more details, visit the sites below for updated lists.
Marketing Automation Solutions
Live Chat Solutions