Google Q&A is used to let potential customers ask specific questions about a business. These are powerful for a few reasons:
- Answering questions here helps clarify for other customers that might be wondering the same thing
- They are a great opportunity to humanize a business and show that the business cares about potential customers
In Task Manager, there's not much an agent needs to do to set Google Q&A tasks up, though we'll walk you through the basics.
When did it release?
Google Q&A tasks released Tuesday, September 1st, 2020.
Respond to questions directly from Task Manager
One of the key benefits to using Task Manager for Google Q&A is the ability to respond to questions directly from Task Manager. Agents are notified when new questions are posted, and they can keep track of a large number of accounts without needing to manually check them repeatedly.
If there are questions that need an answer, these will appear in the task list:
To respond to questions asked:
- Log in to Task Manager
- Click the Google Q&A task
- Answer the question
- Click Answer
Connect Google in Reputation Management
To populate Google Q&A tasks, you'll first need to connect the Google account in Reputation Management for each account.
Turn Google Q&A on and off
By default, Google Q&A task generation is on by default. If you wish to turn this off—or back on if you've disabled this—you can do so under Global Settings:
- Log in to Task Manager
- Go to Global Settings > Task Generation
- Click the toggle next to Google Q&A
Generate tasks
Google Q&A tasks are created automatically whenever a question is asked on the business' Google listing.