What is it?
Brand managers can efficiently respond to their Facebook, Google, and My Listing reviews from Multi-Location Business Center using review response suggestions.
Default system templates are available now. The ability to add custom templates from Multi-Location Business Center is coming soon.
In the interim, if you'd like to upload custom templates, we can arrange with the development team to do so manually. Please contact Vendasta Support at email@example.com or phone 1-844-955-6650.
Why is it important?
Responding to the many reviews a multi-location brand receives each day is a time-consuming task. With review response suggestions, brand managers can respond to each online review, for any location, in just two clicks. Suggestions will pull in dynamic components in order to personalize the response. Dynamic components include: reviewer's name, business name, business phone number, and more.
Brand managers may also be required to use only brand-approved responses in order to keep a consistent voice across the locations. With the ability to add custom review response suggestions, brand managers can stick to a set of brand-approved responses to ensure consistency.
How does it work?
- Go to Partner Center > Businesses > Brands
- Locate the Brand > Open Multi-Location Business Center
- Reputation > Manage
- Select the review response suggestion using one of the quick-action buttons
- Optional: edit the text
- Click Respond to post the response to Facebook, Google, or My Listing