What is it?
Brand managers can efficiently respond to their Facebook, Google, and My Listing reviews from Multi-Location Business App using review response suggestions.
Follow along with the video to learn how to use review response suggestions to respond to a review in just two clicks. Keep scrolling for a video on how to edit or delete the default templates and how to create your own.
Why is it important?
Responding to the many reviews a multi-location brand receives each day is a time-consuming task. With review response suggestions, brand managers can respond to each online review, for any location, in just two clicks. Suggestions will pull in dynamic components in order to personalize the response. Dynamic components include: reviewer's name, business name, business phone number, and more.
Brand managers may also be required to use only brand-approved responses in order to keep a consistent voice across the locations. With the ability to add custom review response suggestions, brand managers can stick to a set of brand-approved responses to ensure consistency.
How does it work?
- Go to Partner Center > Businesses > Brands
- Locate the Brand >
Open Multi-Location Business App - Reputation > Manage
- Select the review response suggestion using one of the quick-action buttons
- Optional: edit the text
- Click Respond to post the response to Facebook, Google, or My Listing
To manage your templates, follow these steps:
- Go to Partner Center > Businesses > Brands
- Locate the Brand > Open Multi-Location Business App
- Reputation > Manage
- Click the gear icon
to see a list of all templates - To edit or delete a pre-existing template, click the kabob
> Edit/Delete - Options to edit a template include:
- Template title
- Review response
- Insert dynamic fields
- Select on which ratings to show the template
- Click Save
To add a new template, follow these steps:
- Go to Reputation > Manage
- Click the gear icon to see a list of all templates
- Click Add new template
- Fill in the following fields to add a new template:
- Template title
- Review response
- Insert dynamic fields
- Select on which ratings to show the template
- Click Save