What is it?
A complete walkthrough video is available in your client-facing app, Business Center, as an onboarding tool. Note that this first release is only available for English-enabled users. Once your prospects or clients enter their app for the first time, they will be prompted with the walkthrough video. The video shows them:
- The features of their app’s dashboard, including the marketing funnel, business profile, and the customer journey
- A walkthrough of connecting their Google My Business, Google Analytics, and Facebook accounts to the app
- A brief introduction of each product (Reputation Management, Listing Builder, Social Marketing, Website E-Commerce, Customer Voice, and Advertising Intelligence)
- An overview of the Executive Report
If you’d like to see the video, see this resource article. The first video is what will appear in your clients’ Business Center. Feel free to download and use either video as you wish.
Future slices include more language availability and customization.
Why does it matter?
Onboarding is a crucial part of whether or not a prospect becomes a paying client. If they have a great onboarding experience that gives them an understanding of what they are seeing and the value they can get, they will want to see more.
It’s important that once a prospect enters their Business Center app for the first time, they don’t feel overwhelmed and can quickly understand what they are looking at. Onboarding tools such as the walkthrough video help make a better experience, and prospects are more likely to turn into paying clients.
When can I get it?
This release will be available to all English-enabled Partners on May 19th, 2020.
If you do not want the video to be released to your clients, go to Partner Center > Administration > Customize > Business Center Settings > uncheck walkthrough video